Caseworker

John Howard Society of Ottawa•Ottawa, ON

1d•CA$53,633 - CA$60,705•Onsite

About The Position

The John Howard Society of Ottawa is seeking a Supportive Employment and Training Facilitator to join their Trade Able and Arches Supportive Employment Services program. This role involves working with individuals facing barriers such as mental health challenges, substance use, or justice involvement to help them find and maintain meaningful employment and apprenticeships. The program offers tailored support including career exploration, mentorship, goal setting, training access, job search assistance, resume and cover letter writing, interview preparation, employer advocacy, on-the-job support, and assistance with career advancement. The organizational culture at JHS Ottawa is described as supportive, innovative, and focused on creating a caring environment for both clients and staff, celebrating uniqueness and promoting employee potential. The employer is committed to reflecting and responding to the diversity of the community served and welcomes applicants from diverse backgrounds.

Requirements

University degree/College diploma in Education or Social Sciences
Experience working with marginalized clients who face many barriers to employment
Experience managing a large caseload while balancing competing priorities
Demonstrated experience facilitating engaging workshops, presentations, and group discussions
Experience developing relationships with employers, unions, community organizations, or industry partners
Strong computer proficiency (including Word, Excel, Outlook, PowerPoint, virtual meeting platforms, and database/case management systems)
Strong Attention to detail with experience maintaining accurate electronic documentation, case notes, and reports
Identify individual needs and connect clients with appropriate services and supports
Demonstrate strong initiative and the ability to work independently in fast paced environment
Have excellent verbal and and written communication skills, including confidence presenting to groups and building professional relationships
Demonstrate excellent organizational skills with the ability to manage multiple priorities and consistently follow established procedures
Have strong attention to detail and a commitment to producing accurate, high-quality documentation
Have knowledge of social, environmental, employment, apprenticeship, and cultural issues affecting individuals
Have a passion for building partnerships and helping individuals overcome barriers to achieve meaningful employment

Nice To Haves

Experience in employment Services, workforce development, skilled trades, apprenticeship, recruitment or business development is considered an asset

Responsibilities

Provide a range of direct individualized services to clients, including intake, needs assessments, mental health support, job search and on-the-job support
Assist clients with career exploration, resume preparation, job search strategies, interview skills, coaching and mentoring
Connect with prospective employers, unions, apprenticeship sponsors, and training providers to develop employment, apprenticeship, and training opportunities for clients
Connect with existing and prospective community partners to facilitate pre-employment training and other employment-related supports
Confidently facilitate engaging workshops, information sessions, and group presentations for clients and community partners
Organize and facilitate information sessions, networking opportunities, and employer engagement events
Explore new resources and opportunities in response to emerging client and labour market needs
Maintain current knowledge of community resources, labour market trends, and apprenticeship pathways to support informed career planning and referrals
Maintain accurate, timely, and detailed electronic client records, case notes, data entry, customized resumes and cover letters, and program reports in accordance with department procedures and reporting requirements