Supportive Care Specialist

Florida Cancer Specialists•Florida - Remote, FL

5d•Remote

About The Position

The Supportive Care Specialist will act as a link between patients and care providers to facilitate clinical and supportive care services. Performs required administrative tasks daily to include (but not limited to) scheduling and/or confirming upcoming visits. Responds to company emails and calls for Supportive/Palliative Care, Behavioral Health, Genetics and Nutritional Services. Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

Requirements

High School diploma or equivalent
Valid state Driver’s License. Compliance with FCS Driver Safety Operations and Motor Vehicle Records Check Policy is required
Three (3) years of experience in the healthcare field or clinic setting
Previous customer service experience required
Data entry with experience in medical terminology preferred
Proficiency in MS Office, Word, Excel, Power Point and Outlook required
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Effective communication skills (oral, written, presentation), is an active listener and effectively provides balanced feedback.
Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician, and community relations.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

Nice To Haves

Oncology knowledge preferred

Responsibilities

Navigates and utilizes EMR, MS Outlook, SharePoint and instant messaging tool
Utilizes EMR to run reports, complete activities, and communicate results appropriately
Schedules and reschedules appointments, places orders, and communicates per physician preference
Utilizes approved documentation and internal/external communication standards
Professionally answers all incoming phone calls in a timely manner, quickly assessing reason for call and transferring to the appropriate team
Ensures accurate and timely documentation
Follows defined workflow while escalating caller complaints to Supervisor/Manager
Complies with CMS regulations and follows Care Management Standard Operating Procedures
Communicates with office staff, Physicians, and patients as deemed necessary
Assists with patient forms and non-clinical requests within scope of practice
Additional tasks as needed to support team including mail activities
Maintains Standard Operating Procedures of Compliance ensuring requirements are communicated and managed according to accreditation standards, HIPAA, local, state, and federal pharmacy regulations.