Support Worker

Riverside•East Greenwich, RI

1d•Onsite

About The Position

This role involves working in a supported service, providing comprehensive support to customers in various ways. This includes connecting them with employability coaches and other agencies, assisting with financial management and benefit applications, and helping them transition to more permanent housing. The primary goal is to boost customer confidence and support their journey towards rebuilding their lives. The role also requires maintaining accurate records and administrative tasks. While challenging at times, the position is described as incredibly rewarding, requiring resilience, empathy, and the ability to maintain work-life balance.

Requirements

Experience of working with vulnerable people
Experience of delivering structured support and risk management
To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
Previous experience in positively resolving incidents.
Demonstrate initiative and confidence to make and act on decisions.
Competent administrative and IT skills (to be able to produce reports and other communications).

Nice To Haves

Knowledge of Psychological or Trauma Informed approaches to support.
Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
Knowledge of current benefit systems.
Experience of working in a care and support environment.

Responsibilities

Leading on co-producing bespoke support and move-on plans, involving key stakeholders.
Organising and carrying out regular planned reviews of support and risk plans.
Engaging customers to meet agreed outcomes and develop life skills.
Assisting customers with day-to-day support and tenancy-related matters.
Identifying and promoting opportunities for employment, education, and training.
Signposting customers to appropriate external support services.
Supporting customers to be ‘tenancy ready’ for successful move on.
Supporting customers to be financially independent through budgeting plans and maximising income.
Supporting and monitoring customers’ healthcare needs.
Empowering customers to move towards self-management of their medication.
Leading on support initiatives including Group Work.
Ensuring the safety of customers by following local safeguarding procedures.
Recording and updating clear, factual, accurate, strengths-based customer information.
Facilitating the referral process into the service and assessing potential new customers.
Contributing to the delivery of a housing management service, including income collection.
Working with customers to maintain a safe environment by reporting repairs and health and safety concerns.
Cleaning and preparing rooms as appropriate.
Resolving difficult and challenging situations in a sensitive and informed way.
Developing and maintaining local partnerships to provide a holistic range of support.
Carrying out day-to-day administration and operational duties.
Working flexible hours to meet customer and business needs.
Travelling to different properties within the defined area as and when required.
Using the Lone Worker system as and when necessary.
Ensuring customers are safe at all times within Riverside’s Policy and Procedure framework.
Delivering the role in line with Riverside company values.
Participating in team meetings, attending regular supervisions and reflecting practice sessions.
Undertaking regular training and taking responsibility for continuous development.
Undertaking additional duties and responsibilities in consultation with the Line Manager.