Support Worker

Riverside•East Greenwich, RI

22h•Onsite

About The Position

You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

Requirements

Experience of working with vulnerable people
Experience of delivering structured support and risk management
To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
Previous experience in positively resolving incidents
Demonstrate initiative and confidence to make and act on decisions
Competent administrative and IT skills (to be able to produce reports and other communications)

Nice To Haves

Knowledge of Psychological or Trauma Informed approaches to support
Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
Knowledge of current benefit systems
Experience of working in a care and support environment.

Responsibilities

Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
Engaging customers to meet agreed outcomes and develop life skills
Assisting customers with day-to-day support and tenancy-related matters
Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
Supporting customers to be ‘tenancy ready’ to enable successful move on
Supporting customers to be financially independent through budgeting plans and maximising income
Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
Empowering customers to move towards self-management of their medication by following the medication procedure
Leading on support initiatives including Group Work
Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
Facilitate the referral process into the service and assess potential new customers
Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
Clean and prepare rooms as appropriate
Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
Develop and maintain local partnerships to provide a holistic range of support for customer
Carry out day-to-day administration and operational duties
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
You will be required to travel to different properties within the defined area as and when required
Use the Lone Worker system as and when necessary
Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
Deliver your role in line with Riverside company values – “Our Riverside Way”
Participate in team meetings, attend regular supervisions and reflecting practice sessions
Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager