Support Technician

Inspired Technologies, Inc.•Tallahassee, FL

11d•$17 - $24•Onsite

About The Position

Inspired Technologies has an exciting opportunity to join our team as a Support Technician. Serving as the first point of contact, you would provide a wide range of technical support for Inspired Technology clients. This role will be responsible for responding to and resolving customer requests. This position involves direct client interactions to determine how we can best solve a customer’s problems using internal resources and technical knowledge.

Requirements

Possess experience in providing IT support for a company or a Managed Services Provider
Strong computer hardware, software, and networking skills (primarily Windows environments)
Excellent listening skills to understand clients’ technical issues
Works well under pressure
Excellent time management and organization skills
Excellent troubleshooting and problem solving for hardware and software issues
Resourceful in finding solutions for new/unknown issues
Can follow instructions
High attention to detail
Works well with others
Can communicate clearly in English – read and write
Ticket System – ConnectWise (Preferred), Autotask, Kaseya, or other PSA ticket system
Remote Monitoring & Management (RMM) – N-Central, Continuum, Autotask Endpoint Management (AEM), or comparable
Server Operating Systems and Roles
Microsoft Server Operating Systems
Active Directory, DHCP, DNS
Microsoft Azure
Microsoft 365
SharePoint
OneDrive
Teams
Microsoft Office
Basic Hardware Troubleshooting
Dell/HP Servers
Dell/Lenovo/HP Client Workstations and Laptops
Basic Understanding of IT Security
Clean driving record
Pass background check & drug test
IT Managed Service Provider (MSP): 1-2 years desired
Level 1 Help Desk or Support Desk Experience
Required work authorization: United States
Must be able to lift, pull, and push up to 50 pounds
Frequent bending, stooping, crawling, lifting, and reaching
Ability to drive a pick-up truck or van
Must be able to operate computer equipment for extended periods of time
Must be able to stand for extended periods of time
Must be able to drive a vehicle physically and legally

Nice To Haves

Has a passion for technology
Has a natural desire to help others
Is comfortable meeting and speaking to new people
Ideal Certifications: Comptia A+, Network +, Security +, Server +

Responsibilities

Consistently work with a customer service-oriented mindset
Efficiently handle and address all customer service inquiries to ensure prompt resolution of client concerns
Perform onsite technical support and system installations at client sites
Utilize research tools for reviewing client documentation as needed for support activities
Maintain and update technical knowledgebase to ensure accurate information
Thoroughly document all client support services on support tickets that include specific steps taken to resolve issues
Complete technical support projects and tasks as assigned by manager
Perform timely follow up with clients by email or phone to verify success of support activities when client is not immediately available for feedback.
Attend company meetings as required