Support Technician (Onsite)

Layer 9 • Greensboro, NC

5d • $55,000 - $65,000 • Onsite

About The Position

Layer 9 is seeking an experienced IT Support Technician to join their results-driven IT team. This role involves providing both remote and onsite support, focusing on ensuring client systems are secure, efficient, and operational. The company emphasizes a culture of collaboration, continuous improvement, and work-life balance, serving clients in the medical and legal industries. The ideal candidate will be adept at solving technical problems, owning issues from diagnosis to resolution, and communicating effectively with clients.

Requirements

• 3+ years in IT support or help desk roles, preferably in MSP environments.
• Deep knowledge of Windows OS, Office 365, Azure AD, and Active Directory.
• Proven troubleshooting skills for networks, endpoints, and security configurations.
• Strong communication and documentation abilities - especially with clients.
• Familiarity with ConnectWise, ServiceNow, or similar ticketing systems.
• Valid driver's license and clean driving record.

Nice To Haves

• Experience with VOIP, low-voltage networking, and A/V setups is a plus.
• PowerShell scripting experience or background supporting law firms (Clio, SoftPro, Litify).

Responsibilities

• Serve as the first point of contact for client support needs - onsite and remote.
• Diagnose and resolve hardware, software, and network issues quickly and accurately.
• Support Microsoft 365 environments, Azure AD, and endpoint security configurations.
• Manage tickets and document solutions in line with service standards (SLA).
• Escalate complex issues to senior engineers as needed and collaborate to prevent recurrences.
• Maintain system security with MFA, patching, antivirus, and firewall support.
• Assist with client onboarding/offboarding and ensure clean transitions.
• Contribute to process improvements and internal knowledge base updates.

Benefits

• A collaborative environment that values skill, initiative, and accountability.
• Exposure to diverse technologies and industries - no two days are the same.
• A culture that rewards innovation and growth, not just "keeping the lights on."
• Leadership that respects your expertise and encourages balance between career and life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed