IT Support Technician L2 - Contract - Onsite

Insitu•Bingen, WA

1d•Onsite

About The Position

Insitu has an immediate need for a Level 2 Support Technician for a 12 month contract. This role will be 100% onsite in Bingen, WA. This role provides IT support for clients, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.

Requirements

Customer service mentality
Strong organizational and time management skills
Excellent verbal and written communication skills
Strong interpersonal skills
Reliable
Solid understanding of computers, networks and software
Experience using MS Office applications: Word, Excel, Outlook
High attention to detail
Ability and willingness to work in a collaborative team environment
Ability and willingness to quickly learn new technology and software
Ability to lift 35 lbs.
1 years of related experience or an Associate degree in a related discipline.
Must be open to working on a contract basis.
Must be able to commute to Bingen, WA.

Nice To Haves

Previous experience with Insitu systems.

Responsibilities

Install and configure computers, peripheral equipment, and software
Respond to tickets in accordance with established guidelines
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Elevates and coordinates out of scope technical issues
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs.
Set up new workstations for users (deploying equipment, checking over account setups)