Onsite IT Support Technician

National Beef • North Baltimore, OH

1d • Onsite

About The Position

National Beef of North Baltimore, Ohio, is looking for a qualified professional to join our Team as On-site IT Support Technician. With competitive pay and benefits, stable work, and an environment that is caring and supportive, National Beef could become your next career move!

The primary location for this position is North Baltimore, Ohio (Meat Processing Production Facility). This position will require some travel, approximately 25% (one week per month) to the National Beef facilities in Selinsgrove, Pennsylvania and Moultrie, Georgia.

This is an on-site position. This is a safety sensitive position.

Requirements

• 3–5 years of hands‑on IT support experience
• Strong Windows desktop support experience
• Working knowledge of Windows Server and Active Directory
• Experience supporting Cisco switches and basic network infrastructure
• Ability to troubleshoot hardware, software, and connectivity issues
• Willingness to travel for up to one week per month
• Strong communication, documentation, and customer service skills
• Ability to prioritize and work independently
• Must be at least 18 years of age or older
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to provide visa sponsorship at this time.

Nice To Haves

• Experience working in manufacturing or production environments
• Experience supporting multi‑site manufacturing operations
• Familiarity with IT ticketing and asset management systems
• Exposure to industrial or OT‑adjacent environments
• CompTIA A+, Network+, or similar certifications

Responsibilities

• Serve as the first point of contact for on-site IT support issues
• Support Windows desktop and laptop systems (Windows 10/11)
• Troubleshoot hardware, operating system, and application issues
• Image, deploy, replace, and manage workstation life-cycle
• Support printers, scanners, and other plant‑floor peripherals
• Assist users with Microsoft 365 applications (Outlook, Teams, One-Drive)
• Provide basic to intermediate support for Windows Server environments
• Assist with Active Directory
• Escalate issues to centralized infrastructure or security teams as needed
• Perform basic maintenance on physical servers and storage systems
• Provide on-site support for network switches, wireless access points, and other network-based equipment.
• Perform basic network troubleshooting (connectivity, ports, cabling)
• Assist with network hardware installs, replacements, and documentation
• Act as the on-site IT liaison for plant leadership and operations teams
• Travel approximately one week per month to support other manufacturing sites
• Follow IT security, change management, and operational standards
• Deliver professional, customer‑focused support
• Work independently with minimal supervision
• Participate in after‑hours or on‑call support as required
• Other duties as assigned

Benefits

• Company Paid Life, Short Term Disability and Long Term Disability Insurances
• 401k after 1 year with 100% match up to 4% of contribution
• Medical, Dental and Vision Insurance effective 1st day of month following first full month of employment with option to select High deductible policy with flex spend or HSA
• Paid vacation, sick time and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed