Support Technician, Transportation

Duval County Public Schools•Jacksonville, FL

About The Position

Provides administrative support work in assisting district administrators in planning, coordinating, monitoring, and facilitating administrative actions and processes. This role involves managing driver and monitor certifications, ensuring all personnel are properly certified before working, and tracking required documents such as CDL, background checks, fingerprints, and medical records. The position requires monitoring expiration dates and ensuring renewals are completed on time, maintaining accurate records, and ensuring compliance with Federal, State, and District transportation rules. Additionally, it involves overseeing background and screening processes, coordinating fingerprinting and background checks, and reviewing Motor Vehicle Records (MVRs) to ensure drivers and monitors meet safety and eligibility standards. The role also requires working with contractors and staff, following up with contractors to remedy missing or expired credentials, and communicating certification issues to relevant parties. Essential functions include researching and compiling data, preparing reports and correspondence, organizing and tracking the status of various administrative processes, recommending and implementing administrative practices, interpreting laws and regulations, maintaining records, attending meetings, and performing other assigned duties.

Requirements

Four (4) year combination of education, training, and experience in administrative work or related area.
Knowledge of accounting practices and policies, Excel, and reconciling contractor invoices for payment preferred.
Knowledge of administrative practices, methods, and procedures relating to administrative support areas
Knowledge of research and statistical methods and techniques
Strong word processing, spreadsheet, database, diagramming, and/or presentation software skills
Strong oral, written, and interpersonal communication skills
Strong data research, compilation, analysis, and presentation skills
Strong calculator, personal computer, fax, and office equipment operation skills
Ability to resolve work related problems or complaints
Ability to use judgment in search for solutions or improvement to work processes
Ability to coordinate work activities
Ability to research and compile data, prepare written reports and correspondence
Ability to interpret laws, rules, and regulations
Ability to operate standard office equipment such as personal computers, copiers, fax machines, and related equipment
Ability to read, understand, and apply job-related rules, policies and procedures
Ability to prepare reports

Nice To Haves

Knowledge of accounting practices and policies, Excel, and reconciling contractor invoices for payment preferred.

Responsibilities

Manage driver / monitor certification
Make sure all bus drivers and monitors are properly certified before working
Track required documents (CDL, background checks, fingerprints, medical, training, etc.)
Monitor expiration dates and ensure renewals are completed on time
Maintain records and compliance
Keep accurate records of all driver / monitor certifications and qualifications
Enter and update data in District / State systems
Ensure compliance with Federal, State, and District transportation rules
Oversee background and screening processes
Coordinate fingerprinting and background checks
Review Motor Vehicle Records (MVRs) (driving history)
Ensure drivers and monitors meet safety and eligibility standards before approval
Work with Contractors and staff
Follow up with Contractors to remedy missing or expired credentials
Communicate certification issues to Contractors and District leadership
Ensure drivers and monitors meet all ongoing certification and safety requirements
Researches and compiles data, and prepares reports and correspondence.
Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems.
Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities.
Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems.
Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems.
Maintains administrative records and files.
Attends meetings to provide or clarify information, facilitate processes, or resolve problems.
Performs other duties as assigned.