Transportation Systems Support Analyst

General Mills•Golden Valley, MN

About The Position

This position is part of a core business and IS team responsible for the overall support of the TM (Transportation Management) system. This includes providing critical support for user issues including root cause analysis, recommendations for configuration enhancement, executing test plans, and systems clean ups and audits. This candidate should have strong desire to learn, strong analytical and problem-solving skills, and a continuous improvement mindset. Looking ahead, this candidate may have the opportunity to play an important role in the S4 TM upgrade discovery, testing, and integration.

Requirements

Bachelor’s degree
Previous system experience/aptitude – SAP ERP, SAP TMS or similar systems
Previous transportation experience/aptitude preferred
Interest in emerging technology (AI, automation, etc)

Nice To Haves

Problem-solver with a focus on root cause analysis and sustainable solutions
Strong Excel skills, including formulas, pivot tables, and data manipulation
Collaborate effectively with cross-functional teams to achieve shared goals
Analyze complex data and situations to identify root causes and develop effective long-term solutions
Manage multiple tasks and projects simultaneously, prioritizing effectively to meet deadlines in a fast-paced environment
Articulate technical and business concepts in an understandable and engaging manner
Rapidly assimilate new information and understand existing processes to contribute quickly and effectively
Demonstrated ability to be flexible and adaptable in a dynamic work setting

Responsibilities

Provide critical first-class support and service to our business partners and proactively work to improve overall environment stability
Support day-to-day operations & adhere to established SLA timelines
Resolve business issues that occur by working with users and transportation business resources.
Recognize criticality and impact across logistics of reported incident – identify if broad communication may be needed of issue reported
Collaborate with multiple groups including the broader Transportation team (Operations, Procurement, Freight Settlement), Customer Fulfillment, EDI, Direct Materials, and D&T teams
Identify continuous improvement opportunities to maximize Supply Chain performance and reduce costs.
Take Initiative to utilize existing documentation to triage incidents independently first
Create and maintain documentation for processes to ensure up to date information
Completes system testing by defined due dates. Document test scenario results and define required changes. Retests once changes have been made to assure functionality is operational.
Assists in developing and validating transportation systems training materials.
Responsible for power user and carrier partner training and development.