Remote Support Technician - Tier 1
About The Position
Community Dental Partners (CDP) affiliates with dental practices throughout Texas, supporting and empowering dentists and practice staff to create an amazing patient experience. Since its beginning in 2010, the company has grown over 17% per year and plans to continue this pace of growth, or faster. The company provides a fun and hard-working culture rooted in its 9 core pillars (i.e. humility, personal honesty & responsibility, happiness & fun, gratitude, and more) as well as its five core operating tenets (Results, Ownership, Alignment, Support, and Transparency). In addition to its own brand, CDP currently supports four different retail brands and will likely support more in the future. POSITION SUMMARY Tier-1 Support Technician will be responsible for providing front line IT end-user support according to CDP standards. This position requires the ability to troubleshoot issues, respond to end-user inquiries, and handle systems administration tasks effectively using all available communication options.
Requirements
- 1+ years’ experience working in IT field
- Proficient in Windows Domain deployments
- Application Administration: Google, O365, Adobe, hPBX, etc.
- Experienced and comfortable with diverse hardware
- Excellent customer service skills: communication skills (both verbal and written)
- Attention to detail: punctuality, scheduling, & ticket documentation
- Ability to handle many tasks concurrently
Nice To Haves
- Experience with the following specific hardware and software: Dell Optiplex/Pro Micro and PowerEdge, Ubiquiti Unifi, G Suite, Open Dental, Dexis, Monday.com, Inventory Systems, MS Azure, Hyper-V, AWS, Proxmox, PSA Software
Responsibilities
- Administration and documentation of business systems/solutions
- Setup computer workstations and prepare workstations for remote deployment
- Remote support of dental office technology implemented here at Community Dental Partners
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
