Tier 1 Support Specialist

Impact Workforce Solutions•Fayetteville, GA

1d•Hybrid

About The Position

Impact Workforce Solutions is seeking a Tier 1 Support Specialist to provide technical support and troubleshooting assistance for hardware and software applications. This role involves working closely with internal and external users to resolve technology issues, ensure smooth operation of software systems, and assist in setting up internal users with devices and managing all assets. Impact Workforce Solutions is a leader in providing customized, strategic human capital solutions with over two decades of experience, emphasizing teamwork and a commitment to improving quality of life.

Requirements

Administrative experience in HRIS, Time & Labor Management systems, ATS, and/or VMS platforms (i.e. PrismHR, Avionte, UKG, Beeline, etc.)
Familiarity with commonly used office software (Microsoft Office or other productivity tools) and hardware (laptops, monitors, docking stations, etc.).
Strong knowledge of troubleshooting software issues and hardware setup.
Experience setting up and configuring workstations for new employees.
Good problem-solving skills and the ability to work independently.
Excellent communication skills, both written and verbal.

Nice To Haves

Associate’s degree in computer science or related field/experience in lieu of degree
At least 1 year’s experience in IT support
Experience with PrismHR, Avionte, Bullhorn, UKG, Workday, Dayforce, Oracle, Beeline, SimplifyVMS, SAP Fieldglass, or similar platforms at an administrative level.

Responsibilities

Provide technical support for all software applications and systems used, including HRIS, ATS, VMS, and SMS platforms, and the internal ticketing system, Jira.
Respond to and manage support tickets and queries from staff related to software and hardware.
Communicate with the 3rd party IT provider for managing laptops and PCs.
Deliver Tier 1 and Tier 2 support for approximately 50 users.
Track technology assets and licensing.
Set up new workstations, including configuring laptops, monitors, and related hardware.
Troubleshoot and resolve software and hardware issues, including installation, updates, and performance problems.
Maintain and update documentation for software and hardware setup procedures.
Occasionally work with external vendors for troubleshooting and software-related issues or updates.
Collaborate with team members to optimize software and hardware setups for improved productivity.