Tier 1 Support Specialist

IMPACT WORKFORCE SOLUTIONS•Fayetteville, GA

2d•Hybrid

About The Position

We are currently looking for a Tier 1 Support Specialist to support the organization by providing technical support and troubleshooting assistance for hardware and software applications used at Impact Workforce Solutions. You will work closely with internal and external users to resolve technology issues and ensure the smooth operation of all software systems. You will assist in setting up internal users with devices and managing all assets.

Requirements

Administrative experience in HRIS, Time & Labor Management systems, ATS, and/or VMS platforms (i.e. PrismHR, Avionte, UKG, Beeline, etc.)
Familiarity with commonly used office software (Microsoft Office or other productivity tools) and hardware (laptops, monitors, docking stations, etc.).
Strong knowledge of troubleshooting software issues and hardware setup.
Experience setting up and configuring workstations for new employees.
Good problem-solving skills and the ability to work independently.
Excellent communication skills, both written and verbal.

Nice To Haves

Associate’s degree in computer science or related field/experience in lieu of degree
At least 1 year’s experience in IT support
You have worked with some of the following at an administrative level: PrismHR, Avionte, Bullhorn, UKG, Workday, Dayforce, Oracle, Beeline, SimplifyVMS, SAP Fieldglass, or anything similar

Responsibilities

Provide technical support for all software applications and systems used. These systems include HRIS, ATS, VMS, and SMS platforms and our internal ticketing system, Jira.
Respond to and manage support tickets and queries from staff related to software and hardware.
Communicating with our 3rd party IT provider for managing laptops and PCs
Deliver Tier 1 and Tier 2 support for approximately 50 users
Track technology assets and licensing
Set up new workstations, including configuring laptops, monitors, and related hardware.
Troubleshoot and resolve software and hardware issues, including installation, updates, and performance problems.
Maintain and update documentation for software and hardware setup procedures.
Occasionally work with external vendors for troubleshooting and software-related issues or updates.
Collaborate with team members to optimize software and hardware setups for improved productivity.