About The Position

The Support Technician Lead leads a team responsible for equipment cleaning, sanitization, changeovers, and production line setup to keep manufacturing operations safe and efficient. This hands-on leadership role requires organization, technical problem-solving, and collaboration to ensure equipment is production-ready and meets quality, safety, and compliance standards. The position works onsite during weekend operations, on a schedule spanning Friday through Monday, and may require overtime and extended shifts. Travel is 10%.

Requirements

  • High school diploma or equivalent.
  • At least 5 years of experience in manufacturing, cGMP, food, pharmaceutical, medical device, or a similarly regulated environment.
  • Previous experience leading, supervising, or coordinating the work of others.
  • Strong communication and organizational skills.
  • Ability to read and understand procedures, work instructions, and safety documentation in English.
  • Basic computer proficiency, including Microsoft Word, Excel, Outlook, and PowerPoint.
  • Ability to work overtime and support weekend operations as needed.
  • Ability to lift, move, and maneuver up to 50 pounds with or without mechanical assistance.
  • Ability to operate material handling equipment such as pallet jacks and roll handling equipment.
  • Ability to work in cleanroom and washdown environments.
  • Ability to stand and walk for most of the workday and perform repetitive bending, reaching, pushing, pulling, and lifting.
  • Ability to work extended shifts, including 10–12-hour days.

Nice To Haves

  • Previous people management or supervisory experience.
  • Mechanical and electrical troubleshooting experience in a manufacturing environment.
  • Experience with equipment cleaning, sanitization, changeovers, or preventive maintenance activities.
  • Experience working in cleanroom or regulated manufacturing environments.
  • Continuous improvement or lean manufacturing experience.

Responsibilities

  • Lead and develop a team of Support Technicians during weekend operations.
  • Coordinate and schedule equipment cleaning, sanitization, setup activities, and production changeovers.
  • Perform hands-on equipment cleaning, disassembly, reassembly, troubleshooting, and production line preparation.
  • Ensure manufacturing equipment and cleanroom areas are cleaned and validated according to approved procedures.
  • Partner with Engineering, Maintenance, Quality, and Operations to resolve issues and improve equipment performance.
  • Maintain cleaning procedures, work instructions, logs, and related documentation for compliance and continuous improvement.
  • Monitor inventory of cleaning supplies, chemicals, replacement parts, and consumables.
  • Lead performance, safety, quality, and continuous improvement initiatives using Stryker Production System (SPS) principles.
  • Support investigations related to non-conformances, equipment issues, and process improvements.
  • Communicate priorities and progress across shifts to support smooth production startup and execution.

Benefits

  • Bonus potential
  • Benefits
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