Support Technician (L1)

Open Approach•Fort Collins, CO

1d•Hybrid

About The Position

Open Approach is seeking an enthusiastic, empathetic, and personable individual to join their team as a Support Technician (L1). This role involves collaborating with coworkers, vendors, and end-users to resolve a wide range of technical issues in Windows and Mac OS X environments. The ideal candidate is a self-starter, unafraid of fluctuating technical challenges, and possesses strong communication skills and a deep technical aptitude. While a foundation in computer science is beneficial, the company is willing to train the right person with the right qualities, including honesty, integrity, and a drive for continuous improvement. This is a full-time, hybrid position based in Fort Collins, CO.

Requirements

Must be flexible with on-duty hours, as some maintenance activities take place during evenings and/or weekends.
There is an On-call rotation.
Excellent written and verbal skills are absolutely imperative (previous customer service experience is a plus)
Have a good base foundation of tech.

Nice To Haves

Experience working in Windows and/or Mac OS X operating systems.
Basic understanding of how a client/server network functions.
Basic understanding of printers and print management.

Responsibilities

Collaborate with coworkers, vendors, and work directly with End Users via phone, email, and (occasionally) onsite visits to solve a wide variety of technical issues in Windows and Mac OS X environments.
Work with clients to upgrade, optimize, and troubleshoot business applications.
Configure user accounts in Active Directory, Office 365, and various applications.
Build upon and write new, internal, and client-facing documentation.
Be willing to take ownership of an issue, seeing it through from beginning to end.