IT Support Technician (L1–L4)

Abstrakt Marketing Group LLC • Muskegon Heights, MI

4h • Onsite

About The Position

Shoreline is seeking a talented IT Support Technician to provide technical support across Michigan, Indiana, and Illinois. This role offers a dynamic work environment with daily variety, hands-on challenges, and opportunities to learn and work with a wide range of technologies. You’ll gain experience across IT infrastructure, telecommunications, sensors and security systems (doors, cameras), audio and video systems, and more. The IT Support Technician (L1-L4) will provide Level 1-4 IT support both remotely and onsite to a diverse client base. You will play a key role in the strategy, management, and maintenance of client technology infrastructure.

Requirements

• Server and network management experience
• Workstation and server migrations
• Windows OS support (Windows 7–11 required)
• Windows Server (2016–2025 preferred)
• Firewalls (DNAT, port forwarding, WAN/LAN, VLANs)
• Switches (VLANs, OSI model understanding)
• Access points (including point-to-point systems)
• Cisco or Ubiquiti/UniFi experience
• Excellent communication skills
• Friendly and personable demeanor
• Strong organizational skills
• High attention to detail and memory retention
• Customer-focused and calm under pressure
• Strong work ethic and commitment to quality
• Ability to use power tools
• Willingness to travel as needed
• Must be able to commute to Muskegon, MI (49444)
• Must be willing to relocate before starting if not local

Nice To Haves

• Cisco or Ubiquiti/UniFi certifications
• Managed Service Provider (MSP) environment experience
• Point of Sale (POS) systems experience
• Retail (grocery, convenience stores, petroleum) experience
• Restaurant experience
• Medical or dental software experience
• Manufacturing or industrial systems experience
• CRM, ERP, or MRP systems experience
• Microsoft SQL Server experience
• VMware or Hyper-V experience
• Wireshark and Linux command line experience
• Clean background (no prior convictions or felonies)
• Military service (especially with active security clearance)
• Clean driving record
• 3+ professional references

Responsibilities

• Deliver remote and onsite IT support
• Manage and maintain client infrastructure
• Troubleshoot hardware, software, and network issues
• Assist with system migrations and deployments
• Ensure optimal system performance and customer satisfaction

Benefits

• Paid time off
• Flexible hours
• Tools and technology provided
• Company vehicle and gas
• Meals and lodging covered for out-of-area work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed