Technician L1

Nors • Dartmouth, NS

7d • Hybrid

About The Position

As a member of the Service team, the Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired Mechanic will be responsible to work in a safe, effective, clean, organized and professional work environment at all times to ensure Nors surpasses our customer’s expectations.

Requirements

• Exceptional customer service skills;
• Must possess excellent written and oral communication skills;
• Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
• Proficient with demonstrable time management skills;
• Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.;
• Willingness to participate and complete required training initiatives;
• Must poses clean drivers abstract;
• Must supply own tools;
• Must be capable of operating heavy equipment safely and competently;
• Must be able to work independently and with other team members;
• Must be able to work outside and in the field when required;
• Post-secondary diploma and/or relevant work experience

Nice To Haves

• 421A & 310T licenses are an asset.

Responsibilities

• Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch;
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of service work;
• Responsible for all aspects of assigned service work orders, including but not limited to:
• Proactive troubleshooting in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
• Accurate and timely service report submissions (includes time cards);
• Care and maintenance of assigned service bay and tools;
• Effective, open and frequent communication with Supervisor;
• Competent in heavy equipment operation to test repairs when complete;
• Responsible for the return of un-used parts upon the completion of service work;
• Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times;

Benefits

• We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.
• All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree