Support Technician - IT Client Experience

Price Industries Limited • Winnipeg, MB

6d • Onsite

About The Position

This is a hands-on position reporting to the Supervisor – IT Client Experience. The Support Technician will interact with user communities regularly, supporting a variety of technologies and responding to a wide range of support issues. The role requires the ability to manage user expectations in stressful situations and a commitment to accurately filling out tickets and documenting activities. The Support Technician will also work individually and in teams on IT projects, such as hardware or software upgrades, and collaborate with other IT functions to restore service and identify problems. Additionally, the role involves assisting in the purchasing of PCs and PC components, identifying, scanning, and cleaning infected systems, documenting solutions, and providing feedback on technical support trends to leadership.

Requirements

• 5+ years of Desktop support experience, preferably in a large-scale distributed environment
• Fundamental knowledge of the Windows OS, Active Directory, Microsoft Office, Azure, network protocols and telephony
• Experience in understanding and supporting in-house proprietary applications
• General experience with Citrix, iOS, Android
• Experience with configuring and troubleshooting MS Exchange email for MS Outlook, iOS and Android
• The ability to work in a fast paced, high volume, changing environment
• Demonstrated systematic, analytical approach to problem solving
• Experience supporting, troubleshooting, and repairing computer hardware, including desktops, laptops, printers, and peripherals
• Experience in a help desk environment
• Excellent customer service skills
• Good verbal and written communication skills
• Self-motivation and a team player attitude
• Positive, outgoing, and willing to go outside of your comfort zone
• A professional, willing to go above and beyond to support our staff
• An exceptional problem-solver, committed to providing exceptional service

Nice To Haves

• Experience with manufacturing environments
• Experience with Intune, Power Apps and PowerShell
• Experience in building automation workflows in no code/low code environments such as Atlassian Jira to enhance operational efficiency

Responsibilities

• Provide first and secondary-level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environment
• Setup and maintain new computers, laptops, and mobile devices including all required hardware and software
• Provide dedicated on-site support, with the physical ability to lift items weighing up to 30 pounds and navigate large facilities
• Support the Microsoft Office suite of products, and a variety of specialized applications
• Provide help desk support for users for all hardware and software issues and requests
• Effectively communicate electronically and in person with computer users experiencing difficulties
• Work individually and in a team on IT projects, such as hardware or software upgrades
• Comfortable in using a ticketing system to log all support calls and requests
• Travel between proximity locations as required
• Collaborate with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems
• Assist in the purchasing of PC's and PC components
• Identify, scan and clean infected desktop/laptop systems
• Document solutions to problems and recommend fundamental changes to system configurations to prevent recurrences
• Provide feedback on problematic trends and patterns in technical support to leadership

Benefits

• Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
• PocketPills - Free access to Canada’s first Digital Pharmacy, enabling users to call, text or email the pharmacy care team from wherever they are, with free delivery of prescriptions and vitamins.
• Employee and Family Assistance Program (EFAP) - Free access to consultation and support for mental, emotional and financial well-being.
• Life and Disability - Provided with life insurance in a multiple of salary with an option to purchase additional coverage.
• Pension Matching Program - Defined Contribution Pension Plan with company matching contributions up to 3% of salary.
• Gym Subsidy Program - Eligible for gym membership reimbursement of up to $300 per year, including Fitness related App’s.
• Goals, Rewards, Improvement and Teamwork program - Qualifying teams can enjoy a monthly reward.
• Personal and Professional Development - Commitment to helping employees reach their potential through training and education.
• Community Involvement - Generously supporting health, charities, youth, and education opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed