Manager - Telecom

Bishop Lifting Products Inc•Houston, TX

2d•$75,000 - $80,000

About The Position

Bishop Lifting Products, Inc. is seeking a skilled, proactive Support Technician II specializing in telecom systems. The role installs, configures, and maintains the company’s IP phone infrastructure and supports its broader network and end-user environment. It helps keep communications systems reliable across all locations and works closely with the Network Operations team. The position combines technical work in office and field settings with customer support, training, documentation, and process improvement.

Requirements

At least 3 years of experience as a systems administrator.
At least 5 years of experience in end-user support.
Proven experience installing and managing IP phone systems such as Cisco, Avaya, Polycom, Yealink, Mitel, RingCentral, or equivalent.
Familiarity with VoIP protocols, SIP, and related network technologies.
Knowledge of Active Directory administration and Group Policy.
Knowledge of basic PowerShell commands.
Strong understanding of LAN/WAN environments and network hardware.
Knowledge and understanding of basic networking operations and troubleshooting.
Clear verbal and written communication skills.
Ability to train non-technical users effectively.
Excellent troubleshooting and problem-solving skills.
Strong organizational skills and ability to manage multiple projects.
Ability to adapt to real-time changes in a fast-paced environment.
Willingness to travel for site visits and installations, including occasional overnight stays.
Authorization to work in the United States without sponsorship.
Ability to pass a pre-employment background check and drug test.
Ability to lift and carry up to 40 pounds.
Ability to stand and walk for prolonged periods and perform repetitive motions.
Comfort working in offices, data centers, and client sites.
Ability to travel domestically to various sites as needed, including occasional overnight stays.

Nice To Haves

Experience with cloud-based VoIP platforms beyond those listed.
Knowledge of RingCentral open APIs for reporting.

Responsibilities

Install, configure, and maintain IP phone systems, including hardware and software components.
Monitor IP phone system performance, troubleshoot issues, and coordinate repairs or replacements.
Support system upgrades and implement improvements to enhance reliability and efficiency.
Ensure day-to-day operation of the IP phone system across all locations.
Conduct site surveys and recommend improvements to site performance.
Audit telecom and network systems to identify and address problem areas.
Collaborate with the Network Operations team on equipment installation and integration.
Perform on-site visits for IP telephony and network-related projects.
Assist with deployment of network infrastructure as needed.
Provide end-user technical support across hardware, software, and phone systems.
Work the general help desk ticketing system and assist end users with a wide variety of issues.
Support Active Directory administration and Group Policy for user and device management.
Design, develop, and help coordinate systems, policies, and procedures.
Analyze telephony and network processes and recommend enhancements for performance, cost efficiency, and scalability.
Stay informed about industry trends and emerging technologies in VoIP/IP telephony.
Plan, organize, and evaluate site needs and requirements.
Train end users on new phone systems and features.
Assist with onboarding and cross-training new technicians to promote consistent technical standards and best practices.
Train non-technical users on new tools and platforms.
Maintain accurate installation records, configuration details, and user guides.
Provide regular reports on system health, maintenance activities, and improvement recommendations.