Support Team Specialist

DriveTime • Mesa, AZ

19h • Remote

About The Position

The Support Specialist is responsible for injecting and processing repair requests, uploading documentation and coordinating tow requests submitted by business partners, customers, and internal departments. Facilitating communication between these parties through email and internal systems, ensuring a smooth path toward a positive resolution for the customer.

Requirements

• Passionate and goal oriented
• Excellent verbal and written communication skills
• Agile in a fast-paced environment
• Ability to work in a high-functioning team environment
• Ability to meet time-sensitive requirements and deliverable due dates
• Fantastic problem solver
• Detail-oriented
• Feedback-driven
• High School diploma
• Experience working in an administrative role
• Meets quality production expectations, while maintaining high level of accuracy
• Comfortable balancing multiple tasks while using a variety of computer systems
• Commitment to teamwork and personal growth

Nice To Haves

• Bachelor or Associate degree is preferred

Responsibilities

• Injecting and processing repair requests
• Uploading documentation
• Coordinating tow requests submitted by business partners, customers, and internal departments
• Facilitating communication between parties through email and internal systems
• Ensuring a smooth path toward a positive resolution for the customer

Benefits

• Work From Home
• Medical insurance
• Dental insurance
• Vision insurance
• 401(K)
• Company paid life insurance policy
• Short-term disability coverage
• Long-term disability coverage
• Growth Opportunities
• Tuition Reimbursement
• Wellness Program
• Competitive pay
• Consistent Work Schedule
• Paid Time Off (for full-time roles: wellness days, holidays, YOU time)
• Vacation time (for part-timers)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED