Weekend Auction Support Team Specialist

Hearst • San Francisco, CA

14h • $59,000 - $66,300 • Remote

About The Position

Help shape the experience of one of the most passionate automotive communities in the world. As an Auction Support Team Specialist, you'll play a critical role in guiding sellers through the live auction process, ensuring every interaction is seamless, responsive, and supportive from start to finish.

Requirements

• 5+ years of experience in customer service, customer support, account coordination, community management, or a related customer-facing role.
• Excellent communication and interpersonal skills with the ability to build trust and establish positive relationships with a diverse customer base.
• Strong empathy and active listening skills, paired with a genuine desire to help others succeed.
• Proven ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.
• Exceptional organizational and time-management skills with the ability to work independently and efficiently.
• Sound judgment and professionalism when handling sensitive or confidential information.
• Solutions-oriented mindset with strong problem-solving and conflict-resolution abilities.
• High levels of integrity, accountability, adaptability, and collaboration.
• Ability to work a weekend schedule (Sun–Wed or Wed–Sun) as required for the role.
• This is a fully remote position. Candidates must reside in one of the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NY, NC, OH, PA, RI, TX, VA, WA, or WI.

Nice To Haves

• Interest in and familiarity with enthusiast, collector, or classic vehicles is highly preferred.

Responsibilities

• Serve as the primary point of contact for sellers throughout their live auction experience, delivering exceptional customer service from auction launch through completion.
• Monitor live auction activity, including comments and seller communications, and respond promptly to inquiries, requests, and issues.
• Escalate complex concerns to appropriate internal stakeholders while maintaining clear communication with sellers.
• Manage updates, revisions, and corrections to active auction listings to ensure accuracy and a high-quality user experience.
• Support sellers whose listings are preparing to go live by providing guidance, answering questions, and sharing status updates.
• Maintain accurate records of auction activity, seller communications, monitored listings, and any changes made throughout the auction process.
• Collaborate with teammates by assisting with queue management and operational support as business needs require.
• Contribute to special projects and additional responsibilities that support the continued growth and success of Bring a Trailer.

Benefits

• Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
• Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
• Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
• Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
• Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
• Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed