Support Team Lead - New York (Hybrid)

Perella Weinberg Partners•New York, NY

23d•$135,000 - $180,000•Hybrid

About The Position

Perella Weinberg is hiring a Support Team Lead in New York. The role joins a global team supporting all offices, with a focus on the New York headquarters, the C-suite, and other U.S. offices. The lead oversees day-to-day support operations, handles escalations, and provides hands-on support to bankers working on live transactions, where speed and judgment matter. The position works closely with global Support, Infrastructure, Network & Security, and Platform Engineering teams.

Requirements

8+ years of IT support experience, including 2+ years in a lead or senior role.
Proven ability to lead and mentor a team in a fast-paced setting.
Experience providing white-glove support to C-suite and senior executives.
Strong knowledge of Windows, Microsoft 365, hybrid Active Directory (on-premises and Entra ID), Intune, and Windows Autopilot.
Experience with software deployment and patch management.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) and network security.
Working knowledge of PowerShell and a passion for automation.
Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user perspective.
Sound judgment under pressure and a root-cause mindset.
Clear communication at all levels, a sense of urgency, and a client-focused manner.

Nice To Haves

Bachelor's degree.
Financial services experience.
Investment bank or advisory firm experience.
Experience using AI tools to build workflows and automate processes.
ITIL certification or strong familiarity with incident and problem management.

Responsibilities

Lead day-to-day Support operations, set priorities, and coordinate work across the global team.
Coach and mentor team members.
Act as the escalation point for complex issues and work with Infrastructure, Network & Security, and Platform Engineering to resolve them.
Serve as the liaison between Support, IT leadership, and global offices.
Lead support projects and represent Support on technology rollouts.
Oversee ticketing and service levels, analyze trends, identify root causes, and improve service.
Write and maintain processes and knowledge base articles and ensure the team follows them.
Provide white-glove Level 1 and Level 2 support worldwide.
Build, deploy, and maintain laptops, desktops, and Intune-managed mobile devices; support Microsoft 365 and Windows 365.
Coordinate moves, adds, and changes, and manage and audit hardware and software inventory.
Support conference rooms, video conferencing, and VoIP, including high-profile meetings.
Train users and provide technical guidance.
Manage and participate in the on-call rotation, including occasional after-hours and weekend support.