Support Staff

Father Bills & Mainspring•Brockton, MA

2h•Onsite

About The Position

Support staff are responsible for the day-to-day interactions with participants in the shelter facilities, including smooth functioning of the facility during assigned shift, maintaining the safety and security of the building and conducting intakes of participants in accordance with program policy. This person is required to collaborate with team members regularly in order to make appropriate decisions throughout the shift in accordance with program guidelines. The support staff position is an excellent opportunity to enter the human service field and receive comprehensive training and professional development. Support Staff help to create a supportive and welcoming environment for all guests who interact with our shelter facilities through supportive engagement and respectful communication.

Requirements

High School Diploma or equivalency
CPR certification is required
AED and First Aid may also be required

Nice To Haves

experience working in a residential setting is a plus

Responsibilities

Ensure the safety of guests and site.
Enforce rules and regulations to ensure smooth operation of the site.
Respond effectively to emergency situations, document appropriately and communicate according to the established guidelines.
Complete intake process.
Provide support and structure, being attentive to guest/resident problems or concerns.
Initiate crisis intervention when necessary.
Record documentation as required by program guidelines.
Required to attend and actively participate in meetings and trainings as requested.
Monitor security cameras.
Communicate concerns regarding behaviors, health and safety to appropriate staff/personnel.
Monitor entry to site and telephones with the upmost professionalism.
Maintain privacy of resident/guest information in accordance with agency policies, procedures and practices and as required by law.
Maintain professional boundaries.
Complete all shift tasks according to program guidelines.
Complete inspections as required by guidelines.