Meadowview NC - Full-Time, Swing Shift Support Staff

Volunteers of America Northern California & Northern Nevada•Sacramento, CA

5d•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN), a Certified Great Place to Work, is recruiting for a full-time Support Staff, Swing Shift Position, 2:00 PM to 10:30 PM for their Meadowview Navigation Center. This center provides safety to women experiencing homelessness in Sacramento, offering a space for up to 100 women to find shelter, heal from trauma, and access resources. VOA-NCNN is a ministry of service with nearly 600 employees dedicated to helping those in need rebuild their lives and reach their full potential. Founded in 1911, VOA-NCNN is one of the largest providers of social services in the region, operating over 40 programs including housing, employment services, and substance abuse and recovery services.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to difficult guests without ethnic or social prejudices.
Ability to use evidence-based practices to end homelessness.
General knowledge of issues and challenges unique to homelessness, substance abuse, women, minorities, and persons with disabilities.
Flexibility to work irregular hours.
Ability to function both independently and in a team environment effectively.
Tact, discretion, and resourcefulness required at all times.
Teamwork skills.
Ability to de-escalate crises and assist guests and staff in emergencies.
Oral and written communication skills.
Ability to assist other people compassionately while maintaining professionalism.
Organizational skills.
Lift and move up to 40 pounds.
Physically able to safely maneuver the weight distribution of a guest in an emergency.
Repetitive movements such as mopping or vacuuming.
Ability to climb stairs regularly.
Stand, walk, bend, stoop, sit frequently, and kneel occasionally.

Nice To Haves

Specific knowledge and experience with the Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics are preferred.

Responsibilities

Perform daily work requirements to achieve established objectives of the program, including engaging guests, sharing information, and problem-solving using a trauma-informed, strength-based approach.
Explain program requirements and regulations to new guests and ensure compliance, continually reorienting guests to rules, rights, and responsibilities.
Coordinate meal preparation/service, room assignments, and other daily routines.
Provide "awake" shift coverage and maintain grounds security and safety at all times, both indoors and outdoors.
Provide emergency assistance to guests and co-workers as necessary.
Perform housekeeping and other maintenance tasks as needed, such as changing light bulbs, plunging toilets, and cleaning up accidents/messes.
Prepare for new guests, including sanitizing beds and sleeping areas.
Clean and sanitize all common areas, including restroom, laundry areas, and staff areas, both indoors and outdoors.
Ensure toiletry and cleaning supplies are stocked and secured.
Address behavior issues that create disharmony, criminal, or otherwise non-productive behavior, using de-escalation techniques as needed.
Take pertinent guest issues to the Case Management team.
Act as a positive role model, demonstrating professional behavior, appearance, and communication.
Complete all shift logs, observation logs, and incident reports.
Document and notify management of guest concerns, potential workflow problems, and/or any exceptions to policy that can affect program security or safety.
Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
Maintain a working knowledge of fire, safety, and health standards to ensure a safe work environment.
Verify the identity of individuals entering or exiting the premises and maintain accurate records of client entries and departures.
Use handheld metal detectors (wanding) to ensure no weapons are brought onto the premises, following strict protocols for handling suspicious items or individuals.
Conduct thorough searches of bags and personal belongings, ensuring prohibited items are not brought in.
Identify and store items prohibited in the shelter.
Operate security cameras and monitor activity to ensure the safety of shelter guests and staff, reporting and responding to any signs of breaches or misconduct.
Coordinate with staff to ensure swift response to medical situations and facilitate clear communication between involved parties.
Assist in de-escalating verbal or physical altercations to maintain the safety of all community members.
Contact emergency personnel (EMS, Fire, law enforcement) when necessary and document incidents and actions taken during emergencies.
Perform other reasonably related duties as assigned.