Shelter Staff (FT Swing Shift)

The Sophia Way•Bellevue, WA

just now•$25 - $26•Onsite

About The Position

Join Our Team as Shelter Staff and Make a Difference Are you passionate about supporting vulnerable populations and creating a safe, supportive environment for those in need? Our organization is looking for compassionate, motivated individuals to join our Shelter Staff team. In this vital role, you'll be at the heart of shelter operations, helping to maintain a secure and welcoming space for both clients and volunteers. As Shelter Staff, your main responsibility is ensuring the safety and well-being of the shelter's residents. You will utilize your skills in crisis intervention, trauma-informed care, and de-escalation techniques to assist clients through their challenges, working closely with them to resolve conflicts and navigate their day-to-day lives in the shelter. Ongoing professional development and training will be provided to support your growth in these areas. In addition to client interaction, you'll help manage daily shelter operations, including cleaning, organizing, and meal setups. Strong communication is key, as you will report observations and incidents to the shelter leadership team to ensure proper follow-up. By creating a calm, structured environment, you'll be making a lasting impact on the lives of the individuals we serve.

Requirements

Associate’s Degree in Social Work, Psychology, Human Services, or a related field, and at least one year of experience working with the homeless population; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of this position.
Ability to provide compassion and empathy to individuals experiencing homelessness, mental illness, physical disability, substance use, or low-income challenges.
Knowledge of and ability to utilize motivational interviewing techniques and harm reduction, trauma-informed care, and de-escalation principles.
Ability to remain fully alert during shifts and respond effectively to crises.
Physical ability to complete cleaning, organization, and supply management tasks.
Possession of a current Food Handler’s Certification or Permit.
Understanding and commitment to The Sophia Way’s Mission, vision, values, programs, and ability to embody a community-oriented spirit.
Experience with and ability to work effectively with individuals from diverse backgrounds.
Ability to maintain a professional demeanor in a fast-paced, high-demand environment.
Demonstrated ability to remain composed and act responsibly in emergency and crisis situations.
Strong written, verbal, interpersonal, and presentation skills.
Capability to maintain clear personal and professional boundaries at all times.
Ability to prioritize tasks, meet deadlines, and handle multiple responsibilities.
Exceptional attention to detail with a commitment to confidentiality and accuracy.
Ability to maintain a positive attitude and engage in conflict resolution with a solutions-oriented approach.
Demonstrated ability to work independently, take initiative, exercise sound judgment, and interpret and follow policies and procedures.
Proven ability to foster collaboration and work effectively within and across teams.
Proficiency in the use of Microsoft Office and Google Workspace.
Strong analytical and problem-solving skills.
Demonstrated ability to provide consistent, high-quality professional services.
Capable of upholding the highest ethical standards and demonstrating unwavering integrity.
Flexibility in adapting to changing priorities and demands.
Recent negative TB test, current CPR/AED/First Aid, Bloodborne Pathogens, and Food Worker training certifications, or ability to obtain upon hire.

Nice To Haves

Background in social work, psychology, human services, or related fields.
Experience working with homeless populations.
Ability to remain calm under pressure.
Ability to work well independently.
Compassionate approach to working with diverse communities.

Responsibilities

Ensuring the safety and well-being of the shelter's residents.
Utilizing skills in crisis intervention, trauma-informed care, and de-escalation techniques to assist clients.
Working closely with clients to resolve conflicts and navigate their day-to-day lives in the shelter.
Managing daily shelter operations, including cleaning, organizing, and meal setups.
Reporting observations and incidents to the shelter leadership team.