Support Staff

CCC•Fredericktown, MO

1d•Hybrid

About The Position

Responsible for covering reception functions; scheduling for clinicians; screening clients through phone calls and/or walk in contact; assisting with admission; annual update process; required to manage or assist in processing or maintenance of the electronic health record. Support Staff floater will travel to all locations as coverage needs present; will be cross trained in all receptionists, medical records and admission clerk positions for all locations. Maintain client medical records in accordance with all laws, regulations, policies, and HIPAA. Work as a team member with other support staff to ensure timely completion of all tasks. Document according to clinical policies and procedures, DMH, CARF, and any other federal or state program per agency standards.

Requirements

Must be available to work any four days, Monday through Friday

Responsibilities

Greet all clients and visitors; direct to correct area if necessary.
Schedule and cancel appointments for all office clinicians and medical providers.
Answer all incoming calls and direct to correct department/staff.
Make daily appointment reminder calls to clients and/or to reschedule if necessary.
Communicate with other external sources as needed.
Screen clients and document communication for clinical staff.
Enter client demographic data into EMR when there are changes.
Initiate and/or complete the admission process and complete annual updates in EMR.
Collect client payments and document in system.
Process mail and manage postage.
Manage space allocations for meetings.
Travel to all locations as coverage needs present; will be cross trained in all receptionists, medical records and admission clerk positions for all locations.
Maintain client medical records in accordance with all laws, regulations, policies, and HIPAA.
Work as a team member with other support staff to ensure timely completion of all tasks.
Document according to clinical policies and procedures, DMH, CARF, and any other federal or state program per agency standards.