Support Staff

West River Mental Health • Rapid City, SD

2d • Onsite

About The Position

West River Mental Health is seeking a part-time Front Desk Receptionist (Support Staff) to join their team. This role is ideal for a multi-tasking, people-oriented, and highly motivated individual with strong time management skills. The Front Desk Receptionist is responsible for creating a welcoming environment for clients and visitors, managing a multi-line phone system, handling all aspects of electronic provider scheduling, maintaining medical records, and providing general office support. Professionalism, a positive attitude, and the ability to work effectively with clients and staff are essential. The position involves extensive phone and face-to-face interaction, scheduling client appointments, preparing initial client paperwork and letters, verifying client information, collecting fees, and completing required client paperwork.

Requirements

• Multi-tasking abilities
• People-oriented
• Highly motivated
• Time management skills
• Professionalism
• Positive attitude
• Ability to work one-on-one with clients and staff
• Ability to professionally interact and communicate in person and over the phone
• Skill in and ability to answer multi-line phone system
• Skill in and ability to prioritize tasks and multi-task
• Advanced computer skills
• Skill in and ability to comply with HIPAA regulations
• Skill in and ability to accurately account for money collected
• Ability to maintain up-to-date required company trainings
• Ability to maintain a South Dakota driver’s license and vehicle liability insurance and safely operate a vehicle in all weather conditions
• High school diploma or equivalent acceptable experience
• Excellent computer skills in a Microsoft environment

Nice To Haves

• Medical records experience is preferred

Responsibilities

• Creates a welcoming environment for clients and visitors
• Manages a multi-line phone system
• Manages all aspects of electronic provider scheduling
• Maintains medical records
• Provides general office support as needed
• Engages in extensive phone and face-to-face contact
• Schedules client appointments
• Prepares initial client paperwork and letters
• Verifies client information
• Collects fees
• Completes required client paperwork

Benefits

• Health insurance
• Dental insurance
• 401K
• Life insurance
• Short term disability
• Long-term disability
• EAP
• PTO
• Paid holidays
• Floating holidays
• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED