Support Staff

West River Mental Health • Spearfish, SD

2d • Onsite

About The Position

West River Mental Health is seeking a full-time Front Desk Receptionist (Support Staff) to join their team. This role is ideal for a multi-tasking, people-oriented, and highly motivated individual with strong time management skills. The Front Desk Receptionist is responsible for creating a welcoming environment for clients and visitors, managing a multi-line phone system, handling all aspects of electronic provider scheduling, maintaining medical records, and providing general office support. Professionalism, a positive attitude, and the ability to work effectively with clients and staff are essential. This position offers a fantastic work-life balance and is located in Rapid City, South Dakota, a community known for its abundant recreational opportunities and rich history.

Requirements

• Multi-tasking abilities.
• People-oriented.
• Highly motivated.
• Time management skills.
• Professionalism.
• Positive attitude.
• Ability to work one-on-one with clients and staff.
• Ability to professionally interact and communicate in person and over the phone.
• Skill in and ability to answer multi-line phone system.
• Skill in and ability to prioritize tasks and multi-task.
• Advanced computer skills.
• Skill in and ability to comply with HIPAA regulations.
• Skill in and ability to accurately account for money collected.
• Ability to maintain up-to-date required company trainings.
• Ability to maintain a South Dakota driver’s license and vehicle liability insurance and safely operate a vehicle in all weather conditions.
• High school diploma or equivalent acceptable experience.
• Excellent computer skills in a Microsoft environment required.

Nice To Haves

• Medical records experience is preferred.

Responsibilities

• Creates a welcoming environment for clients and visitors.
• Manages a multi-line phone system.
• Manages all aspects of electronic provider scheduling.
• Maintains medical records.
• Provides general office support as needed.
• Engages in extensive phone and face-to-face contact with clients.
• Schedules client appointments.
• Prepares initial client paperwork and letters.
• Verifies client information.
• Collects fees.
• Completes required client paperwork.

Benefits

• Health insurance
• Dental insurance
• 401K
• Life insurance
• Short term disability
• Long-term disability
• EAP (Employee Assistance Program)
• PTO (Paid Time Off)
• Paid holidays
• Floating holidays
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED