Support Staff - Family Support Services

Racker•Cortland, NY

2d•Onsite

About The Position

Racker is seeking a compassionate and organized Support Staff member to join our Family Support Services (FSS) team in Cortland. This position plays a key role in ensuring our services are welcoming, accessible, and helpful to individuals supported through OPWDD, as well as their families, caregivers, and staff. In this role, you will work collaboratively across several FSS programs, including the Lending Libraries, Family Reimbursement, and Service Access. This role is well-suited for someone who is highly organized, personable and welcoming, and a self-starter. The Lending Libraries help individuals of all ages explore and borrow sensory tools and adaptive items tailored to their needs. Support Staff help open and maintain the library spaces, welcome visitors, and uphold a safe, organized, and accessible environment, as well as create and host a variety of trainings and activities geared towards individuals with developmental disabilities and their families. The Family Reimbursement program helps families by assisting them in understanding available statewide grant funding and helping them navigate allowable expenses, required documentation, and timelines. This role will also help maintain organized tracking systems to ensure accuracy and timely submission of reimbursement requests. The Service Access service offers guidance to help individuals and families understand and move through OPWDD’s “Front Door” process. This includes providing information on eligibility steps, helping gather required documents, explaining what to expect during each stage, and offering follow-up support. In this role, staff will work collaboratively with families and regional OPWDD contacts to ensure communication is clear and that families feel supported as they pursue eligibility approval and connections to services.

Requirements

High School diploma or GED
Ability to meet Racker’s approved driver criteria

Responsibilities

Ensure services are delivered with a strong customer-service focus while interacting with individuals, families, and other service providers who come to Racker for support
Oversee the daily conditions of the Lending Libraries to ensure the program is available, organized, safe, and accessible for all.
Maintain the quality and care of FSS inventory, including inspecting, sanitizing, organizing, and tracking sensory items and materials
Design and facilitate a variety of weekly programs offered through the Lending Library, focusing on inclusive and engaging activities that support learning, creativity, and community connection.
Collaborate with all Racker programming to welcome participants and connect them to Family Support Services
Assisting families in understanding statewide grant funding options, navigating allowable expenses, and gathering required documentation.
Help families complete funding applications, organize receipts, and submit materials to ensure timely and accurate access to funding that offsets costs related to developmental disabilities.
Provide guidance on eligibility steps by helping families gather necessary documents, and offer clear communication about what to expect throughout the process.
Staff will conduct outreach to new and existing FSS families to share information about program offerings, assess current support needs, and connect families with appropriate services and educational opportunities.
Complete required service documentation