Support Specialist - Romania
About The Position
Brainlab is seeking a Support Specialist to join its technical support team in Romania, supporting Loop X and Airo medical technology. The role provides expert service to hospitals and clinical sites, including installations, maintenance, repairs, and technical support for clinical staff. Work is performed remotely from a home office as well as on-site at customer locations. The specialist ensures device functionality through diagnostics, upgrades, and proactive service checks; helps customers troubleshoot and operate systems; supports product launches through setup, testing, and user onboarding; and accurately documents service activities in accordance with quality standards. The role collaborates with sales, engineering, and clinical support teams to deliver a seamless customer experience. National travel of up to 80% is expected, with occasional international assignments possible.
Requirements
- Degree in electrical engineering, electronics, mechatronics, or a similar field.
- Strong IT, networking, and troubleshooting skills.
- Independent, structured, and solution-oriented working style.
- Excellent communication skills in English and German.
- High willingness to travel nationally, up to 80%, with the possibility of occasional international assignments.
- Confident use of MS Office.
- Valid driver’s licence.
Nice To Haves
- First experience in technical support, preferably in the healthcare sector.
- Familiarity with X-ray systems and/or scanner technology.
- Salesforce knowledge.
Responsibilities
- Independently perform installations, maintenance, and repairs of Brainlab systems, including Loop X and Airo, at hospitals and clinical sites.
- Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation.
- Conduct diagnostics, upgrades, and proactive service checks to ensure optimal device functionality.
- Act as a technical advisor to customers, building strong relationships and supporting long-term satisfaction.
- Coordinate setup and testing and support user onboarding for product launches.
- Document service activities accurately and in compliance with quality standards.
- Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience.
Benefits
- Company car, cell phone, and laptop, also for private use.
- Flexible working hours and home office.
- Comprehensive training and continuing education opportunities.
- A mutually supportive, international team.
- Meaningful work with a lasting impact on medical technology.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
