Support Specialist
Oklahoma State University•Tulsa, OK
About The Position
Under the direction of the I.T. Helpdesk/Desktop manager, the Desktop Support Specialist provides efficient and flexible desktop support services with a strong customer service commitment. The role provides second-level support for reported issues, desktop administration of computer systems and related peripherals, classroom technology support, and Help Desk customer support. The position works in clinical and academic environments.
Requirements
- High school diploma or GED, conferred on or before the agreed-upon start date.
- At least two years of computer support experience, or three years of computer support combined with education.
- Knowledge of Microsoft Windows 10 and 7.
- Knowledge of Microsoft Office Suite 2013 or later.
- Knowledge of Mac OS, iOS, and Android devices.
- Knowledge of desktop computer hardware.
- Knowledge of network printer operations.
Nice To Haves
- Vocational/technical education.
- At least two years of computer support experience.
Responsibilities
- Provide second-level support for reported issues.
- Administer desktop computer systems and related peripherals.
- Provide classroom technology support.
- Provide Help Desk customer support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
