Support Specialist

Landstar • Jacksonville, FL

3d • Hybrid

About The Position

As a Support Specialist, you'll be the first point of contact for employees seeking technical assistance, providing exceptional customer service while troubleshooting hardware, software, and system-related issues. In this role, you'll gain hands-on experience supporting a wide range of technologies, collaborate with IT professionals across the organization, and develop valuable technical and customer service skills in a fast-paced environment. This is an excellent opportunity for someone looking to build a long-term career in Information Technology with a stable company and industry.

Requirements

• High School Diploma or GED required.
• One year certificate from college or technical school
• Proven experience as a help desk technician or other customer support role
• Data entry skills of 70 KPM
• Good oral, written and listening communication skills
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Ability to maintain a high level of customer service in a high volume, fast-paced work environment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

• Three months experience in customer support
• Three months experience in a call center environment
• Six months' experience using the Microsoft Suite of products
• Helpdesk Certified Professional

Responsibilities

• Serve as first point of contact for customers seeking technical assistance over the phone or email.
• Record events and problems and their resolution.
• Assist when able or route incidents to the appropriate area within the company for further handling.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED