Support Specialist

Topcon Positioning Systems • Remote (KS-US), KS

3d • Hybrid

About The Position

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. JOB PURPOSE The role of this position is to train customers, perform product demonstrations, and support sales with technical support for Topcon hardware and office products.

Requirements

• Excellent interpersonal skills, effective speaking style, public presentation ability, positive attitude, and a professional image.
• Proficiency in Microsoft Office products.

Nice To Haves

• Experience with Topcon or competitor's hardware, software, and workflows is beneficial.
• Land Surveying, construction layout, or construction technology-related experience is preferred.

Responsibilities

• Demonstrate and train customers on Topcon hardware, software, and workflows in the field.
• Classroom training at Topcon Solutions Store facilities for large groups of people on Topcon hardware, software, and workflows.
• Development of training material and guides for customers.
• Providing phone support and troubleshooting issues for customers in the field.
• Train other employees on Topcon hardware, software, and workflows.
• Work closely with our Sales team to present customers with the best product solutions for their jobs and workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed