Support Specialist I, II

The Family Care Network Inc. • San Luis Obispo, CA

4d • Hybrid

About The Position

Family Care Network, Inc. (FCNI) is a mission-driven nonprofit serving children, youth, adults, and families across San Luis Obispo and Northern Santa Barbara Counties. The Support Specialist works collaboratively with clients, client families, and healthcare professionals to develop and implement personalized case and treatment plans and behavior intervention plans in homes, schools, and the community. Guided by a Social Worker/Therapist, the specialist promotes client well-being and independence by teaching coping skills, providing emotional support and encouragement, and supporting practical life development.

The position is based in San Luis Obispo, with hybrid provisions. Although FCNI office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., the average schedule for client-facing staff is 10:00 a.m. to 6:30 p.m. Staff must remain flexible to meet client needs and attend required meetings, supervision, and other program responsibilities. The schedule includes one weekend day per week, and the position participates in an assigned after-hours on-call rotation, including overnight coverage from 10:00 p.m. to 8:00 a.m. Shift coverage is scheduled in five-hour shifts, excluding travel time.

Frequent use of a personal vehicle for company business is an essential function. Employees must maintain a valid California driver's license, current automobile insurance and registration, an acceptable motor vehicle record, and eligibility under the company's auto insurer's requirements. The insurer requires covered drivers to be at least 21 years old and to have at least three years of licensed driving experience.

The role is full-time and non-exempt under the FLSA. The hourly pay range is $22.60–$33.90 for Support Specialist I and $26.70–$40.10 for Support Specialist II (MHRS). Spanish bilingual employees may receive a 10% increase to their hourly base rate. Additional compensation is available for after-hours on-call participation, and mileage is reimbursed at $0.76 per mile.

Requirements

• Support Specialist I: Associate degree required.
• Support Specialist I: Direct experience in a Behavioral Health or Social Services setting, such as outpatient clinics, Behavioral Health facilities, or related community-based organizations.
• Support Specialist II (MHRS): Associate degree and six years of full-time-equivalent experience in a Behavioral Health setting as a specialist in physical restoration, social adjustment, or vocational adjustment; alternatively, a bachelor's degree in Social Work, Psychology, or a related field and four years of such full-time-equivalent experience.
• Computer literacy, including proficiency with Microsoft Office Suite and knowledge of database and reporting tools.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent time management, organizational, and multitasking skills.
• High level of accuracy and attention to detail.
• Ability to maintain discretion and confidentiality with sensitive information.
• Valid California driver's license, proof of current automobile insurance and registration, and an acceptable motor vehicle record.
• Meet the auto insurer's driver eligibility standards: at least 21 years old and a minimum of three years of licensed driving experience.
• Maintain flexibility to meet client needs and accommodate required meetings, supervision, and other program responsibilities.
• Participate in an assigned after-hours on-call rotation and respond within the required timeframe.

Nice To Haves

• Support Specialist I: Bachelor's degree in Social Work, Psychology, or a related field.
• Spanish bilingual ability.

Responsibilities

• Provide direct behavioral support using evidence-based interventions, transfer skills to clients and families, and reinforce new behaviors through modeling and prompting.
• Teach life skills, including personal hygiene, meal preparation, medication management, and other daily living activities as needed.
• Provide psychoeducation on mental health and substance use, including symptom management, relapse prevention, and healthy coping skills.
• Engage clients in meaningful activities and social interactions that promote mental and emotional well-being.
• Provide transportation and/or accompany clients to access community resources and support services as needed.
• Guide and support clients in using coping strategies during crises, including risk assessment and safety planning.
• Train and support families, caregivers, and other stakeholders in implementing behavior management strategies and techniques.
• Support team collaboration and help team members identify client strengths and needs.
• Monitor client progress and adjust plans to ensure interventions are effective and goals are met.
• Participate in the after-hours on-call rotation and respond to on-call needs within the required response timeframe.

Benefits

• Eligible to enroll in benefits on the first day of the month following 60 days of employment.
• FCNI covers 75% of the employee premium and 60% of the dependent premium on the primary Cigna PPO health plan.
• Vision PPO and dental PPO plans.
• Flexible spending account plans.
• 403(b) retirement plan with pre-tax employee contributions and a monthly employer match, subject to eligibility provisions.
• 13 paid holidays annually.
• 17 days of PTO accrued annually, increasing at the beginning of four years of service.
• Additional compensation for participating in after-hours on-call coverage.
• Mileage reimbursement of $0.76 per mile.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree