Support Specialist, ASD

National Center for Missing & Exploited Children•Alexandria, VA

13d•Onsite

About The Position

The Support Specialist, Analytical Services Division (ASD) is responsible for providing overall support to the Child Sex Trafficking Team (CSTT) within ASD, including some analytical work on child sex trafficking requests. The Support Specialist will also perform administrative support for the Child Sex Trafficking Recovery Services Team (RST), including entering and maintaining information in Salesforce. The Support Specialist is the primary person responsible for entering requests for analytical assistance, soliciting and entering feedback, and monitoring work queues to enter analyst/resources specialist assignments. This role requires the ability to handle exposure to sensitive content and demonstrate a high level of accuracy and thoroughness. The position requires an enthusiastic and self-motivated candidate who possesses abstract thinking and a tenacious perspective to further NCMEC's mission.

Requirements

Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years.
Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training.
VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references.
Ability to access and use NCIC/Nlets data after successfully completing VCIN certification.
Excellent verbal, telephone, and written communications skills.
Ability to prioritize workload and meet deadlines.
Skilled in the use of MS Office Suite or an equivalent office suite product.
Knowledge of database and spreadsheet applications.
Strong Internet skills, to include familiarization with popular social networking sites, various search engines and email searches.
Strong attention to detail and maintain accuracy in data entry.
Adaptability, flexibility and ability to work as part of a team or in an individual capacity.
Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.

Nice To Haves

Bachelor’s Degree in Criminal Justice, Sociology or related discipline preferred.
Minimum of 1 year professional experience preferred.

Responsibilities

Enter all technical assistance requests, CyberTipline reports, and external Requests for Information from law enforcement related to analytical assistance in cases involving missing/abducted children and child sex trafficking.
Monitor work queues involving CyberTipline reports, external requests for information, and child sex trafficking recovery services to assign reports and cases to the appropriate analyst or resource specialist.
Enter information and create cases within Salesforce related to missing children being exploited through sex trafficking.
Review Case Manager documentation to identify when missing child cases are ready for outreach by the Recovery Services Team.
Review current and historical missing child case files to create summary notes to support Recovery Services Team efforts.
Enter and assign leads generated through recurring batching for cases involving missing/abducted children and child sex trafficking.
Disseminate requests for feedback on cases in which ASD has provided analytical assistance, including entering any responses received into the appropriate report.
Handle information requests, CyberTipline reports, and not infile leads regarding missing/abducted children, possible child sex trafficking and various other topics using external and internal systems, with some analysis required.
Enter contacts and maintain the integrity of the law enforcement and child sex trafficking contacts database.
Review CyberTipline reports and NCMEC missing child intakes for physical identifiers to update and maintain the child sex trafficking team’s physical identifier spreadsheet.
Assist the Child Sex Trafficking Team in creating work products of missing children thought to be involved in child sex trafficking for large and small-scale operational assistance to law enforcement.
Update and maintain a Support Specialist training manual and support the Program Managers and Supervisors with other sections of training manual updates.
Work closely with analysts, Supervisors and Program Managers on specific projects or cases involving missing/abducted children or child sex trafficking.
Assist the ASD Managers with special projects and other duties as assigned.
Coordinate and at times train interns to assist with ASD projects.
Conduct tours of NCMEC and demonstrations of the work done by ASD for NCMEC visitors.
Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide.
Promote a professional image.
Communicate with co-workers, management, Law Enforcement officials, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures, and instructions.
Respond promptly when returning telephone calls and replying to correspondence.
Other duties as assigned.