Support Specialist - Residential

HHC•Indianapolis, IN

4d•Onsite

About The Position

The Support Specialist provides skills training and development to clients as required by medical necessity outlined in the person-centered treatment plan. This position also provides crisis management and emergency interventions including but not limited to CPR and CPI interventions, as well as provides quality case management as required by medical necessity and directed by the treatment team. Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.

Requirements

High School Diploma or GED plus two years of experience in behavioral health
Associate’s degree or bachelor’s degree in human services may substitute for experience
Valid Indiana driver’s license that meets Eskenazi Health’s driving policy requirements
Basic knowledge of behavioral health
Basic knowledge of substance use disorders and/or co-occurring disorders
Basic knowledge of medical terminology
Advanced knowledge of client rights and responsibilities
Basic computer skills
Crisis intervention skills
Strong interpersonal skills
Ability to teach a skill based upon person-centered learning needs and learning styles
Ability to be both clear and concise in written and verbal communications
Ability to work cooperatively in a multidisciplinary team
Ability to think critically and problem-solve efficiently
Ability to provide hands-on client care
Ability to perform safety interventions including physical safety interventions
Ability to lift a minimum of 50 lbs
Must meet all population-specific competencies for role and service area

Responsibilities

Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health’s values of Professionalism, Respect, Innovation, Development and Excellence
Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the person-centered treatment plan
Provides crisis management and emergency interventions including but not limited to cardiopulmonary resuscitation and approved area-specific crisis intervention techniques
Reports to treatment team in staffing including but not limited to successes and challenges, assessment of client progress, barriers to success, any level of care changes, etc.
Meets the agency’s standard of providing the appropriate service at the right time, right place, and right frequency as determined by the client’s level of need
Meets the agency’s standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy
Establishes and maintains a safe environment at all times through on-going assessment of service environment and intervenes as indicated in person-centered treatment plan as well as by nursing or physician order
Meets agency requirements for continuing education
May provide transportation in company provided vehicle and/or personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Eskenazi Health’s vehicle-related accident reporting procedures in vehicle