Hope Center OnCall Support Specialist

Rod s House•Yakima, WA

7d•$0 - $17•Onsite

About The Position

Support Specialists at Rod’s House focus on providing a safe and stable environment for young peoples to learn new skills in order to thrive on their own in the community. Support Specialists help support a wide-spectrum of needs for youth people (ages 13-17) experiencing homelessness throughout Yakima County. Support Specialists play a pivotal role as guides for young people so they may progress from temporary sheltering to permanent, safe, and stable housing. This is an On-Call role during the graveyard shift hours mid-night - 8 a.m.

Requirements

Must be at least 21 years of age
Valid driver’s license and auto insurance
High school diploma or equivalent

Nice To Haves

Bilingual (Spanish-English)
Experience working with individuals who have experienced trauma, specifically severe mental illnesses and substance use disorders
Knowledge in human services, social work, education, or a related field
Lived experience relevant to the population served
Ability to safely drive a 14-passenger van

Responsibilities

Engage with young adults to make them feel welcome, safe, and supported
Collaborate with case managers and program managers on how best to support youth
Connect youth to community and on-site resources to ensure basic needs are met
Appropriately respond to and coach youth through verbal, physical, and emotional altercation
Prevent and de-escalate situations as they arise
Maintain a positive, non-judgemental, trauma-informed approach
Actively seek opportunities to be inclusive and equitable
Escort youth to designated activities and meal times
Assist with housekeeping duties in the emergency home, Rod’s House after hours, and ensure cleanliness and tidiness at all times
Ensure a safe environment for fellow employees, volunteers and residents
Conduct fire watch with proper documentation
Ensure completion of closing duties each morning to ensure sites are ready for operations
Transport linens to and from laundry as needed
Order supplies as needed
Participate in monthly program outcome reporting with all program staff
Complete data entry tasks, as assigned
Maintain proper record keeping
Ensure standard operating procedures are clearing defined, updated, and followed
Regularly assess policies, procedures and processes and recommend improvements
Provide general assistance and support as directed
Proven ability to create a system or process when one does not exist
Other duties as assigned and other duties as required