Support Specialist III

JPMorgan Chase & Co.•New York, NY

3d•$25 - $35

About The Position

As Chase Travel continues to expand, we have a terrific opportunity for an experienced Travel Advisor. We are driving success in a diverse and collaborative culture with a commitment to creating an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are looking for best-in-class talent who are passionate, entrepreneurial, and customer-focused. As an Support Specialist III within the Valerie Wilson Travel (VWT) team, you will be responsible for crafting detailed itineraries, coordinating concierge services, and managing supplier relations. Your expertise in travel and lifestyle servicing or the luxury/hospitality industry will be essential. This position is perfect for a tech-savvy, detail-oriented quick learner eager to advance in the luxury travel sector. This role is part of the Administrative Support Services business unit within the Chase Travel Group. This team is dedicated to supporting the businesses of Independent Travel Advisors (ITAs) with FROSCH/VWT. You will be working with seasoned advisors on travel related bookings, administrative tasks, and client facing interactions.

Requirements

Excellent organizational and time-management skills with attention to detail
Impeccable communication skills—written, verbal, and professional demeanor
Strong research and problem-solving capabilities
Computer savvy and fast learner
Familiar with ChatGPT and automation tools
Passion for travel and knowledge of global destinations

Nice To Haves

Bachelor’s degree
Minimum 2 years in the travel industry or high-end hospitality
Prior concierge service experience
Social media or marketing skills
Familiarity with itinerary building apps

Responsibilities

Research, design, and book custom travel programs including tours, cruises, flights, hotels, insurance quotes and concierge services
Maintain high-touch, white-glove service throughout the client journey
Assist in crafting seamless, end-to-end itineraries using tools AXUS and online platforms
Create polished, detail-oriented client communications including proposals, confirmations, and VIP welcome letters
Reconfirm bookings and follow up post-travel to ensure satisfaction and build lasting relationships
Liaise with DMCs, concierges, and hotel staff to coordinate activities, transfers, dining, and other client preferences
Communicate with suppliers by phone or email to verify rates, availability, room configurations, amenities, and benefits
Provide thorough documentation, file management, and calendar tracking to ensure nothing falls through the cracks
Enter and maintain data in CRM tools and trip management platforms and contribute to social media and website content updates as needed
Support lead advisor in daily operations
Attend industry webinars and training to stay up to date on destinations and trends