Support Specialist III, Imports
About The Position
Lightspeed is looking for a Support Specialist III, Imports to join their team in Manila. This role is crucial for onboarding new retailers to Lightspeed Retail by ensuring customer data is accurately formatted, validated, and imported into the platform. The specialist will collaborate with Implementation Consultants, Support teams, and retailers to ensure a smooth onboarding experience and set customers up for success. The position requires strong attention to detail, excellent communication skills, and proficiency in handling large datasets and spreadsheets. The role involves using internal tools to manage imports, troubleshoot data issues, and maintain data quality, aiming to become a subject matter expert in Lightspeed Retail data and onboarding processes.
Requirements
- Exceptional English written communication skills.
- Customer service or data-focused experience in a role that handles sensitive or PII data, such as banking, finance, or auditing.
- Proven ability to work with large spreadsheets and knowledge of formulas and functions in Google Sheets or Excel (e.g., VLOOKUP, PIVOT TABLES, FILTER, JOIN, etc.).
Nice To Haves
- Familiarity with Lightspeed Retail (X-Series, R-Series, or S-Series) or similar POS systems.
- Experience with using or learning command-line tools, database browsers, or scripting languages.
Responsibilities
- Prepare retailer data by reviewing, cleaning, and formatting it to align with Lightspeed Retail requirements.
- Identify and resolve data issues, communicating clearly with Implementation Consultants and retailers when needed.
- Validate imports using internal tools, ensuring accuracy, completeness, and adherence to SLAs for go-live timelines.
- Support retailers via Zendesk and Zoom, providing clear communication and data consultation where required.
- Partner with Implementation Consultants to clarify requirements, timelines, and data expectations.
- Contribute to continuous improvement by providing feedback on tools and automation to enhance import processes.
- Learn and adapt to evolving data structures and import workflows as the platform develops.
- Document processes and best practices to support team knowledge sharing and consistency.
Benefits
- Genuine career opportunities
- Work in a team large enough for growth but lean enough to make a real impact
- Exposure to modern and proven technology
- Ability to work and grow in a truly flexible environment
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture
- Market-leading salary package
- Permanent work from home setup
- Coworking space available, if needed
- HMO for you and your 2 dependents (Maxicare)
- 15 Vacation leaves
- 10 Sick leaves
- Government Mandated Benefits
- Food Allowance of 1000PHP per month
- Work from Home Allowance of 1000PHP per month
- Health and wellness benefit of 7500PHP per year
- Free access to Mental Health support and coaching services
- Opportunity to grow your career in a company that values internal mobility
- Exciting online and in-person events hosted regularly by our Manila Culture Club
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
