Support Specialist I - Operations

Summit Bank•Eugene, OR

21h

About The Position

The Support Specialist I supports Central Operations and eBanking daily activities and processes, ensuring operational deadlines are met. The role also supports onboarding, maintenance, and client inquiries related to Business VISA cards. It requires adherence to Bank policies and procedures and applicable state and federal employment and banking laws and regulations. The position provides operational and customer support across wire and foreign draft processing, debit and Business VISA card services, exception items, account maintenance, ACH inquiries, general ledger entries and reconciliations, and work-volume reporting. The specialist also maintains records, completes compliance training, follows BSA/AML policies, and provides coverage for department functions when needed. The role delivers service to internal and external clients and carries out other duties assigned by management.

Requirements

High school diploma or equivalent.
One to two years of previous banking and/or client service experience in a professional environment.
Ability to communicate and interact professionally with internal and external clients and work effectively as part of a team.
Intermediate computer-terminal and personal-computer skills, including keyboarding, word processing, spreadsheets, and specialty software.
Excellent organizational and time-management skills to maintain productivity and meet simultaneous deadlines.
Current driver's license and access to a reliable vehicle.
Ability to handle complex problems involving multiple facets and variables in non-standardized situations.
Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures.
Exceptional verbal, written, and interpersonal communication skills; ability to follow instructions using common sense and speak clearly with clients, colleagues, and shareholders.
Working knowledge of relevant state and federal banking compliance regulations, Bank operational policies and procedures, and Bank products and services.
Ability to work with minimal supervision and handle confidential information with discretion.
Ability to perform repetitive hand and finger movements for clerical duties, including typing, writing, maintaining files, and counting currency.
Ability to occasionally push or pull drawers and cabinets, frequently walk within the Bank, and sit and/or stand for extended periods.
Ability to bend and/or reach and lift and carry up to 30 pounds.
Continuous clarity of vision at 20 inches or less for normal work processing.

Nice To Haves

QuickBooks or Quicken experience.

Responsibilities

Process daily domestic and foreign wire originations and receipts, foreign draft originations, and related documentation.
Provide debit card support, including Enfact debit card issues, Regulation E claims, maintenance, and card orders.
Provide Business VISA card support, including Enfact card issues, maintenance, card orders, and onboarding new clients and cardholders.
Process daily exception items, including NSF items, stop payments, non-post items, and chargebacks.
Perform account maintenance, including address and contact changes, posting error corrections, and Cash Letter Adjustment submissions.
Support clients and respond to general inquiries and possible returns for ACH RDFI processing.
Answer basic to complex questions from clients and coworkers about products, services, deposit account systems, and back-room functionality.
Research, compile, and report work-unit and individual volume, productivity, quality, and other statistics using database queries, spreadsheets, and other resources for management.
Review general ledger data and supporting documentation to make general ledger entries and reconcile accounts.
Maintain knowledge of applicable banking rules and regulations and comply with Bank BSA/AML policies and procedures.
Maintain paper filing systems so documents are accessible, consistent, and complete.
Cover department functions during staff absences or workload surges.
Complete assigned compliance training.
Provide respectful, ethical, and reliable customer service to internal and external clients.
Follow policies and procedures, complete administrative tasks correctly and on time, and contribute to cost controls and expense monitoring.
Use sound judgment, recognize opportunities and problem areas, and perform duties safely while reporting potentially unsafe conditions.
Work the established schedule and arrive on time; perform other duties assigned by management.