Support Software Engineer
Real-Time Innovations
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Posted:
August 16, 2023
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Onsite
About the position
This role is seeking an enthusiastic and experienced software engineer who enjoys solving complex technical problems. The job overview emphasizes the opportunity to work with other engineers, interact with customers, and tackle tough technology problems. The Support team provides expertise to customers working on critical IIoT systems, and the role involves owning support cases, debugging and writing code, investigating and understanding customer issues, and finding timely solutions. The job overview highlights the importance of customer success and the need for excellent debugging skills and experience in technical support.
Responsibilities
- Own support cases from beginning to end
- Be the user's advocate and provide valuable feedback to improve the product
- Triage, debug, and write code (bug fixes, customer use case implementations, example code, etc.)
- Investigate, understand, and debug customer issues, working closely with development and platform teams
- Find timely creative solutions to customer problems, such as bug fixing and writing test cases
- Create, test, and ship engineering builds and patch releases
- Write best practices and solutions for the knowledge base
- Collaborate with customers to ensure their success and provide technical support
- Demonstrate exceptional teamwork and ability to work independently in a deadline-driven environment
- Learn quickly and adapt to a variety of technologies
- Improve English verbal communication skills and have proficient Chinese verbal communication skills (Japanese communication skills are a bonus)
Requirements
Benefits
- Flexible working schedule
- Remote working + Home Office Stipend to cover the costs of working from home
- 20 days of paid time off (on top of public holidays) + "Real Vacation Bonus," an additional bonus for taking more than 1-week of uninterrupted vacation
- Medical/Health benefits
- Annual bonus based on individual and company performance + other prizes and awards
- Opportunities for career growth and development
- Tools provided for success
- Certified as a Great Place to Work for four consecutive years
- Emphasis on excellence, teamwork, and reaching your potential
- "Working as One" culture and care about team's interaction
- Team trips and team-building activities and events
- Fun and enjoyable work environment