Support Services Worker

The Salvation Army Canada and Bermuda Territory•Vancouver, BC

1d•CA$25 - CA$26•Onsite

About The Position

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Position Purpose summary: To meet the needs of our fellow staff, residents and community in a professional manner meeting the highest standard of safety, etiquette, service and hospitality.

Requirements

Completion of Grade 12 or the equivalent education, training and experience
Current First Aid/CPR training and willingness for Non-Violent Crisis Intervention training
Proven understanding of addiction issues, mental health issues & homelessness
A mature individual, who is willing to work alongside the Belkin House Mission
Strong interpersonal behavioural skills with the ability to maintain confidentiality
Previous experience in shelter, security and/or hospitality industries
A proven ability to handle and record cash transactions
To submit to an enhanced security screening
Strong written and oral communication skills
Base knowledge of Privacy issues
Ability to maintain confidentiality
Ability to lift 30 lbs
Successful obtainment of Enhanced Reliability Status Security Clearance
Successful obtainment of clearance through The Salvation Army Child Abuse Registry
Successful obtainment of clearance through the Criminal Record Check under the Criminal Records Review Act

Nice To Haves

Willingness for Non-Violent Crisis Intervention training

Responsibilities

Conduct oneself in a pleasant, professional, client and staff focused manner.
Assist and support clients, community and staff; fielding basic inquiries, providing information, guidance internal referrals within the framework of established policies and procedures.
Assist residents to understand, and ensure they comply with, the various restrictions of the facility in a firm but polite and diplomatic manner.
Provide basic problem solving and dealing with problem clients and individuals requiring discipline, without force, in a quiet and efficient manner.
Participate in facility or professional group seminars and staff meeting to increase knowledge and program development as required.
As assigned: answer main switchboard and ensure that all telephone calls are answered and redirected in a proper, polite and helpful manner.
Monitor computerized security and camera systems for the safety and security of the staff and residents.
Handle cash, issue receipts and perform basic clerical functions and data-entry.
Conduct rounds / physical checks of the building to ensure staff, resident and facility safety and security according to established policy.
Perform emergency services communication (police, fire, ambulance) and to perform functions outlined in the fire plan and safety procedures, helping to ensure the safety of staff and residents.
Prepare "Occurrence Reports", logs, data entry and statistics as required, according to policies and procedure.
Maintain awareness of any problems (medical, behavioural, or other) experienced by clients and report pertinent information in desk log and to supervisor.
Perform other related duties as required.