Support Services Specialist

Stark Tech • Canton, MA

1d • Onsite

About The Position

The Support Services Specialist - Customer Service is accountable for providing customer support, which includes processing orders, procuring components and materials, and managing customer logistics following equipment installation. This role also serves as a key point of contact for customers concerning post-sale assistance.

Requirements

• Associate degree in business administration or related field required.
• At least 3 years of customer service, contract administration, or related experience required.
• Advanced computer skills and proficiency in MS Office Suite required.
• Proficient communication, interpersonal, coordination, and organizational skills.
• Ability to multi-task, work under pressure and meet deadlines required.
• Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment.

Nice To Haves

• Bachelor's degree preferred.
• 3 years of manufacturing experience is preferred.
• Experience with complex, high-value products a plus.
• MRP/ERP experience preferred.

Responsibilities

• Processing orders
• Procuring components and materials
• Managing customer logistics following equipment installation
• Providing post-sale customer assistance

Benefits

• Paid time off
• 401(k) with employer match
• Medical coverage
• Wellness programs
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree