Financial Services Support Specialist

Imperial Dade•Mississauga, ON

2d•CA$52,000 - CA$57,000•Hybrid

About The Position

Imperial Dade Canada, a leading national distributor, has a job open in Mississauga. Under general supervision and following established guidelines, performs key collection functions for an assigned portfolio of accounts. Optimizes cash flow with excellent investigative reconciliation and problem-solving skills. Must possess effective verbal and written communication skills as this position interfaces with a wide range of external and internal customers. This is a highly administrative position.

Requirements

Demonstrates proficiency in PC applications, including Microsoft Outlook, Excel, Word, and other applications as required.
Ability to multi-task and prioritize workload
Strong communication skills, both written and verbal.
Strong attention to detail, well organized with above average analytical and problem-solving skills.
Strong time management skills
Ability to learn and use portal billing applications (ARIBA) for audit and reconciliation of billing disputes.
Ability to learn and use in-house mainframe system for order release and audit of transactional data.
Ability to learn and use 3rd party applications for the collection and sharing of shipping documentation and or invoice copies.
Ability to work in a team environment or on an independent stretch goal.
Minimum two (2 years) experience in Accounts Receivable / Collections role
High school diploma or equivalent.

Responsibilities

Establish and maintain positive relationships with both internal and external customers.
Monitor a specific portfolio of accounts and initiate action to facilitate on-time payment of invoices, to recover delinquent receivables and to reconcile payment discrepancies.
Prepare and advance through the appropriate channels, Vendor Payment Inquiries and AP Uploads on a rotating schedule or when needed.
Prepare and import vendor claims through customer portal on a rotating schedule or when needed.
Collect relevant information that is needed to sponsor payment, including but not limited to, invoice copy, credit memo, proof of delivery, remittance backup.
Audit the integrity of posted transactions to the Accounts Receivable GL and advance for correction when necessary.
Identify and facilitate cash clearing requests that offset customer issued debits with posted adjustments, ensuring accurate reconciliation of balances on the sub ledger.
Respond to and troubleshoot billing discrepancies, collaborating with sales representative, customer service and credit support team.
Responsible for keeping sales associates and management informed of any customer changes (site closures, name changes, change in pay trend etc.) that might affect timely payment, profit and/or bad debt exposure.
Responsible for general file maintenance (accounts payable contacts, email addresses, telephone numbers etc.).
Other tasks as requested by Credit Manager.