Support Services Project Manager/Specialist (SR-5276565-LOS)

LMG Technology Services • Baton Rouge, LA

9d • Hybrid

About The Position

The Office of Technology Services (OTS) was established to recognize cost savings through the consolidation of State IT assets and resources. OTS has consolidated a wide variety of existing hardware platforms, operating systems, database management systems, networks, third-party software, and custom applications. OTS leads the State’s technology procurement process to standardize technology across the organization, seek operational efficiencies, and ensure the scalability of new products introduced to the OTS suite of services, which can eventually be offered to all in-scope agencies. This position will focus on financial review/improvement and specialty project support, specifically for the AT&T Legacy Services Conversion Project (C2C) and network/voice service and billing audits.

Requirements

• Minimum of 15 years’ experience with telecommunications technologies.
• Advanced understanding of telecom vendors, available services, and project management workflows.
• Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.
• Direct experience delivering telecommunications services to State governments with an in-depth understanding of their unique network/telecom needs.
• Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
• Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
• In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations.
• Must reside within the Baton Rouge Metropolitan Area.

Responsibilities

• Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
• Conduct comprehensive network and voice service and billing audits to ensure accuracy.
• Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.
• Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed