Support Services Manager

State of Maryland•Baltimore City, MD

4d•Onsite

About The Position

The Employee Benefits Division of the Department of Budget and Management, a State agency, has a position available for a Program Manager III within the Support Services Unit. Program Manager III is a managerial level of work in the Management Service of the State Personnel Management System. Employees in this classification are responsible for directing programs unique to the agency’s mission and operations. This is a Management Service position, and serves at the pleasure of the Appointing Authority.

Requirements

A Bachelor’s Degree from an accredited college or university in Business or Technology related programs.
Four years of professional experience in a management capacity or in a Project Management position.
Candidates may substitute professional experience in management, IT, or Project Management on a year-for-year basis, for up to four years of the required education.

Nice To Haves

Ability to work in a fast-paced environment while interacting with various non-reporting functional work areas.
Experience with report data mining using various software tools.
Current certification as a CAPM or PMP.
Strong Google Suite and Microsoft Office skills with emphasis on Excel, Access, and Project.
Experience with HRIS Systems, specifically Workday, is strongly desired.
A working knowledge of employee benefits.
Working knowledge within an Employee Health Benefits situation is preferred.

Responsibilities

Direct and coordinate all activities within the Support Services Unit to align with overall goals of the Employee Benefits Division.
Oversee and manages the personnel resources within the Support Unit.
Determines organizational structure and staffing needs of the Unit.
Plans, coordinates, supervises, and evaluates the work of all subordinates.
Develops and monitors short and long-range plans for operations and resources.
Oversees development and training of all assigned staff.
Represents the Unit in dealings with other EBD managers.
Creates, monitors, updates, and reports on all projects assigned to the Unit within appropriate timelines using Project Management software tools.
Ability to work with non-reporting functional areas to achieve overall goals of the Unit as well as EBD.