Support Services Manager

Monogram Health • Brentwood, TN

11h • Remote

About The Position

The Support Services Manager will play a critical role in ensuring that Monogram Health has the most up-to-date clinical data for our member census and allows for accurate, evidence-based care and quality management. They will report to the Director of Clinical Integration and will be charged with leading a growing team of clinical support services personnel. Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Requirements

• High school diploma required
• Minimum of five (5) years in the healthcare industry which includes three (3) years of previous leadership experience
• Experience managing a team of remote employees
• Ability to coach, develop, and lead teams
• Technology proficient with the ability to quickly learn and use a variety of EMR and reporting platforms
• High comfort level with the change, ambiguity, and fast pace typically experienced in a startup environment
• Service-mindset for Monogram patients and team members

Nice To Haves

• Bachelor’s Degree or equivalent leadership experience in health administration or operations management preferred
• Experience in value-based healthcare system preferred

Responsibilities

• Leadership, day-to-day management, feedback, and professional development of support services teams.
• Driving high performance and prioritizing work using reporting, dashboards, and data analytics
• Responsible for ensuring clinical support team members update patient records accurately and consistently utilizing standard processes
• Generating and managing reports, dashboards, and data analytics related to patient information
• Lead or participate in special projects
• Create a work environment that fosters professional development for employees and encourages empathy and compassion toward patient care

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees