SUPPORT SERVICES MANAGER I

Extendicare • Stittsville, ON

3d • Onsite

About The Position

Join us as a leader to oversee and manage the environmental services department in our Long-Term Care home (Crossing Bridge). With your technical expertise, you will take a proactive approach to ongoing maintenance, and optimization of building equipment. Your passion for building trusted relationships and engaging a team of environmental services professionals will ensure we are able to provide an optimal quality of life to our residents.

Requirements

• Post-secondary degree or diploma in a related field or equivalent is required
• Minimum of two (2) years' experience in a managerial or supervisor capacity in the area of environmental services/maintenance in a unionized environment
• Must be enrolled or willing to enroll in the Property Admin Certificate (PAC) program
• Knowledge of building systems including basic plumbing, electrical, mechanical, HVAC and emergency systems
• Knowledge and experience related to evidence-based practices associated with housekeeping, laundry and maintenance with a strong ability to manage a budget and financial spend
• Values of Respect, Integrity, Compassion & Excellence and a passion to work with seniors
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.

Nice To Haves

• Previous experience in long-term care or healthcare environments
• Operator certification or Journeyperson considered an asset

Responsibilities

• Achieving Resident & Family Satisfaction and Employee Engagement targets
• Ensuring that Health & Safety risks to residents, employees and the general public are minimized or eliminated
• Ensuring that installed equipment is maintained in working order or serviced as required
• Ensuring that capital spend and department budget are within established guidelines
• Collaborate: Work with the Executive Director and leadership team to maximize resident satisfaction
• Manage: Hire, train and engage a team of environmental services staff to deliver quality service to our residents
• Comply: Maintain environmental services in compliance with regulations and company policies and processes
• Lend a Helping Hand: Take a hands-on approach to leading, mentoring, and helping the environmental services team as required
• Cultivate: Build and maintain strong relationships with the residents, employees, managers, regional team and vendor partners
• Respond with HEART: Hear, Empathize, Acknowledge, Respond, Thank

Benefits

• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package.
• Competitive compensation that reflects the value of this role and the unique qualifications each candidate brings.
• Comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree