Support Services Lead (Hybrid)

MAPFRE•Webster, MA

1d•Hybrid

About The Position

Are you ready to take the next step in your career and make a real impact in a fast‑paced, collaborative insurance operations environment? We’re looking for someone motivated, who thrives on problem‑solving, enjoys leading others, and is passionate about driving accuracy and operational excellence. Join us and play a key role in supporting and developing a dynamic team while helping shape the future of our Support Services Unit.

Requirements

Excellent oral and written communication skills
Excellent organizational and multitasking skills
Demonstrated ability to work effectively and efficiently in a fast-paced environment while leading a team of individuals
Proven analytical skills
Strong PC navigation skills. Microsoft Excel and Word skills required to create and maintain unit reports and templates
Ability to read color-coded and/or number-coded materials and documents is necessary
Associates Degree or Technical or specialized knowledge or equivalent, related experience
1 - 3 years or High School equivalent plus 3 - 5 years

Nice To Haves

Completion of accounting, business, INS21 or INS22 and other insurance classes is desirable

Responsibilities

Assists the supervisor in monitoring the unit daily with employee interaction and report completion
Assists in administering MAPFRE Insurance’s personnel policies and procedures for the Support Services Unit.
Assists in identifying, analyzing and implementing system and procedural changes, to improve the department’s effectiveness and to provide new services and functions
Trains and develops the unit and their assigned staff members
Performs routine quality control monitoring over the department’s functions, assuring that all responsibilities are performed within acceptable quality control standards
Keeping the Supervisor informed of existing and potential problem situations by communicating them as they occur
Maintaining current procedures, job descriptions and promotion criteria. Initiate changes to these items when necessary
Resolving technical problems
Interacts with the other departments within Insurance Operations as well as other Departments throughout MAPFRE Insurance, as necessary, to assure the effective operation of the department