Lead - Diagnostic Support Services

MaineGeneral Health•Augusta, ME

2d•Onsite

About The Position

The Lead - Diagnostic Support Services provides day-to-day leadership and support to team members while ensuring efficient operations, high-quality service delivery, and alignment with organizational goals. This role serves as a subject matter expert and resource, promoting teamwork, accountability, and continuous improvement within the department.

Requirements

Prior experience in patient scheduling, healthcare support services, or a related role required.
Excellent communication, organizational, and problem-solving skills.
Ability to manage multiple priorities and support a team in a fast-paced environment.

Nice To Haves

Previous leadership or lead experience preferred.
Strong knowledge of scheduling systems, billing processes, and healthcare operations preferred.

Responsibilities

Assists with the development, implementation, and evaluation of departmental policies and procedures.
Provides mentoring, monitoring, coaching, and evaluation of team members’ performance, with a focus on productivity and quality management.
Serves as a positive role model by fostering teamwork, collaboration, and a supportive work environment.
Assists with coordinating services, prioritizing assignments, and managing workflow to ensure operational efficiency.
Promotes situational decision-making and problem-solving to address day-to-day challenges.
Performs core responsibilities of the Patient Scheduling Representative role, including scheduling and patient support functions.
Completes charge entry and correction, billing reconciliation, and internal auditing tasks.
Provides guidance to team members and assists in resolving complex or escalated issues.
Supports continuous improvement initiatives and adherence to organizational policies and procedures.